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One location in Ashburn
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Reviews
9.6 Wonderful
Dec 2017
Pros:
The drop off went smooth and the employees at the location by Midway airport in Chicago were very sweet and helpful.2.0 Poor
Nov 2017
Pros:
Never AGAIN!Cons:
NEVER AGAIN! This was booked less than a week before for car to be picked up on the Wed eve of Thanksgiving. They failed to disclose that they were not located with the other rental car companies at the airport, and that you have to take a 2nd shuttle that you call for to get to their lot. I started calling at 4:30pm and after 30 minutes of calling with no answer (once someone answered and hung up the phone), I took a cab to their lot only to find they were closed!!!! Took cab back to the airport and rented from Alamo, and the charge ended up being $110 less then Payless for the 3 day rental.6.8 Okay
June 2017
Pros:
Late model car provided. Quick check-out, check-in.Cons:
Surprised by non-airport location. Long wait for pickup vehicle. Off-airport location with 5:00 pm closing time weekdays. Car needed exterior wash.7.6 Good
May 2017
Pros:
Clean car. Quick return. Good value.Cons:
Pick up/return not with other companies.7.6 Good
May 2017
Pros:
The price was affordable...staff was pleasant. Car was clean.Cons:
They don't tell you that you have to take a second shuttle from the first shuttle at Midway. The pick up office is so tiny, my luggage had to be brought in each piece at a time, since it wouldn't fit through the doorway. Only 2 people could wait in the office, it was so small. The parking lot does not have a drive to drop off car, so you just park it anywhere. No one tells you to write down your own mileage and bring it to the desk.9.6 Wonderful
Apr 2017
Pros:
Clean well maintained and comfortable. Drove to NYC and back to Chicago for a wedding and was very happy.Cons:
Drop off was a bit long but not due yo employees but very rude customer. Handled well by person checking us in.2 locations in Ashburn
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2.0 Poor
Nov 2023
6.0 Okay
Aug 2019
Pros:
Drop off was easy.Cons:
I did not like that the car that I chose was not available. This place has limited options. It took about 30-40minutes to get my car rental since they had to clean it. The car also did not have a full tank of gas. Recommend going to another place.10.0 Wonderful
Jan 2017
Pros:
The car! Got to rent a beemer for the same cost of a sub compact!10.0 Wonderful
Jan 2017
Pros:
They called me to confirm my rental after I booked it (a human), which was a very nice touch. The staff at the rental counter were extremely friendly and got me in and out quick on pick-up and again on return. Very grateful for excellent staff at the Enterprise in Oak Lawn, Illinois (SW Hwy)2.0 Poor
Dec 2016
Cons:
When I booked I said car rental at O'Hare Airport. Apparently I got an Enterprise car rental about 1 hours from the airport because it was cheapest. When I went to the Enterprise rental car at O'Hare, they told me that happens a lot, but they did not offer any customer service. It was like "oh well". I asked if they could book me a car there at their location and they said they couldn't. Finally, after asking what I should do, they gave me some of their"competitor" phone numbers at O'hare location and I contacted them. Of course it was more money and we had to take a shuttle back to the airport and then over to the other agency, but we finally got the car! Terrible experience!8.4 Very Good
Nov 2016
Pros:
The car was greatCons:
I rented at 4 PM for 3 days but the agency closed on Saturday(the 3rd day) a few hours before 4PM !!! I think to recall that people bringing the car a few hours late are charged but when they have to bring it a few hours early they dont get part of the money back :) !One location in Ashburn
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10.0 Wonderful
Dec 2020
Pros:
I’m probably never going to use another service except for you guys because of how smooth everything was!Cons:
N/A, I’m thoroughly impressed2.0 Poor
Mar 2020
Pros:
The young gentlemen at the front desk counter was very unprofessional and rude. He canceled my reservation and told me that he doesn’t need my business.Cons:
I honestly think that there is no help for this location. Unless they hire new people who are professional and friendly towards the customers.6.0 Okay
July 2019
Pros:
Staff and service was very good.Cons:
I had booked a car Chevy Malibu or similar. They said I could only have a VW Beetle unless I paid additional fee and that they strongly recommended I upgrade given the performance and size of the VW.2.0 Poor
June 2019
Cons:
I didn't rent it from you after they raised my quoted price from $115 to like $180 please make sure I am not charged thank you2.0 Poor
Mar 2019
Pros:
There was nothing to likeCons:
The rep at the location called an hour before pickup to tell me they had NO INVENTORY!10.0 Wonderful
July 2018
Pros:
They helped me when I had a problem with insurance - let me call from their phone (since it is very expensive to call from USA for Czech people), were smiling all the time, gave us clean car and drop off was very fast and easy.One location in Ashburn
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10.0 Wonderful
Mar 2020
Pros:
YesCons:
Nothing, as expected10.0 Wonderful
Nov 2018
Pros:
The service was fast and friendly. Kia actually consumed very little gas.7.6 Good
July 2018
Pros:
We had a good car that proved very comfortable for what was a long journey, from Chicago to Newark in 8 days, with a few days stopped off here and there on the way. Fuel consumption was very good, particularly for a car in the USA (albeit a Korean one): 50mpg was pretty typical going a steady 60-70mph. Luggage space was very good. Budget was very amenable to our changing the drop-off location from Boston to Newark, at no additional cost (one-way rental cost already paid).Cons:
We had to go for a one-way rental, which gave a very much more expensive per-day price for the car, particularly for a short rental of 8 days. Notwithstanding this expense, it was possible to get a one-way rental and it was, if anything, less expensive than other suppliers.6.8 Okay
July 2018
Pros:
Car was new with very cool featuresCons:
The car was dirty inside and outside10.0 Wonderful
Apr 2018
Pros:
When there was a problem at the check-in, the sevice representative did a terrific job of helping me solve the problem10.0 Wonderful
Mar 2018
Pros:
Car was good, person in Chicago was very helpful.2 locations in Ashburn
One location in Ashburn
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Reviews
10.0 Wonderful
Apr 2016
Pros:
Awesome people. Great prices. Clean reliable vehicle.Cons:
No complaints.2.0 Poor
Dec 2015
Cons:
"Reserved" online. It was not made clear that the company was offsite or that a credit card number was necessary to hold the car. Our flight arrived nearly 2 hours late. We took the shuttle to the rental counter only to realize Economy was in a different location. Called both the local number and the toll-free number and got no answer. By the time my phone calls caught up with me it was 12:30 am and the message was that they would hold the car until 10:00. So now we were stuck at Midway. Luckily we were able to rent anothe car but had to cram 6 adults with luggage into 1 car instead of 2 and had to pay a premium price. I would not use Economy again.5.6 Fair
Dec 2015
Pros:
The employees of the company are friendly and helpful. The car was new and comfortable.Cons:
The company has a hidden "mandatory" roadside assistance fee of $100. It is NOT printed on any of the paperwork, nor or is there a notification when making the reservation on Kayak. It doubled the price of my rental, but there was 0 communication upfont. I reserve thru Kayak all the time and expect they would be disappointed in the hidden costs as well.2.0 Poor
Nov 2015
Pros:
Nothing.Cons:
Worst company ever. Told me they gave out all of their cars the night before thanksgiving and they didn't have any car to give me for my reservation. Had to rent from Avis for $260.00 for 1 day when my reservation with Economy was for $70.00One location in Ashburn
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Reviews
5.6 Fair
Nov 2015
Pros:
Friendly Bill and his wifeCons:
Location was off the main rental center at Midway Airport. It does not open on weekend and open only at 8 am on weekdays, I was told to catch a cab at 4 am!!!! Unbelievable.10.0 Wonderful
Nov 2015
Pros:
Quick shuttle service to and from airport, clean car, good value overall.8.0 Very Good
Nov 2015
Pros:
Clean car on inside despite scratches all over the outside. Shuttle drivers personable. Rental staff nice.Cons:
Not convenient to airport. You need to take normal rental car shuttle and then wait for another shuttle, that with traffic took 20 minutes to pick me up and another 15 minutes back to office. Thus, spent lots of time just getting shuttle. Not convenient to Midway. The extra time certainly not worth the few dollar savings.10.0 Wonderful
Oct 2015
Pros:
Very accommodating. Decent car. Good experience.6.0 Okay
Oct 2015
Pros:
PriceCons:
Tire was bad and went flat and ESPECIALLY the sorry DONUT SPARE tire in the trunk that is not safe for highway driving.8.0 Very Good
Oct 2015
Pros:
Dropped car off early got a refund for unused days Drivers very courteous pick up easy dropped us at CTA station Worked very wellCons:
Not expecting $150 deposit at check in and having to verify our car insurance coverageYes. Based on our information, DOLLAR in Austin is the cheapest car hire location in Chicago. It is located at 5150 W 55th Street.
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