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4 locations in Bonneville Hills
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Reviews
10.0 Wonderful
May 2024
2.0 Poor
Nov 2023
2.0 Poor
May 2021
Pros:
Car was clean but damagedCons:
Staff was awful, both at pick up and drop off. I will never use Enterprise again and am already advising my friends and family of the terrible experience I had. At pickup, I was charged $206 more than what my reservation was for. The agent could not figure out why, and then suggested that it was because my drop off location was different, which it was not, Pick up and drop off were at SLC airport. I called Enterprise and it was confirmed that there was nothing in my reservation that had ever indicated drop off at a different location, and I was advised to call on a Monday to get it resolved. When I dropped the car off, it was over a $200 difference again. This time, the agent was trying to tell me that taxes for 1 extra day was over $100. I showed her my original reservation which showed $86/day and a total of $48 for 3 days of taxes. 3 days of taxes at $48 is $16/day, and she could not tell my why the taxes would be $140 for 1 extra day. Complete incompetence. I asked for a manager and she finally took this phantom charge off my bill. So what is the deal Enterprise? You tried to screw me coming and going. Is this how your employees are trained? Do you think most people are just going to shrug it off because they are at an airport and really have no other choice? Never again with Enterprise.6.0 Okay
May 2021
Pros:
The staff was helpfulCons:
The car was supposed to be non smoking and had been smoked in. It was an ok car but for the money should have been better10.0 Wonderful
May 2021
Pros:
Helpful, friendly and quick. Easy pick-up and drop-off. All went smoothly.10.0 Wonderful
Apr 2021
Pros:
Friendly and fast, great work!Cons:
Allowed more selection of car options.One location in Bonneville Hills
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Reviews
8.0 Very Good
Oct 2023
2.0 Poor
Mar 2021
Cons:
The rental was not at the airport - it was located in downtown. That is the only reason it was cheaper. I did not rent the car because I was going to downtown - so I took a cab. I suspect the location was given but I think you need to make more of an effort to disclose that the rentals are not located at the airport. BIG LETTERS IN RED would be helpful to inform people that they need to take a cab ride to pick up their rental.9.6 Wonderful
Sept 2020
Pros:
Fast pickup and easy drop off.Cons:
We found someone's face mask under the seat and some areas of the car were not wiped down thoroughly.10.0 Wonderful
Feb 2020
Cons:
Nothing negative. Everything was great. Excellent, clean vehicle. Easy pick up and drop off, excellent value.2.0 Poor
Feb 2020
Pros:
Total bait and switch. Scammers pretend they have vehicles in stock by using the slc airport stock so you have to wait 3 hours for them to bring the vehicle from the airport which is only 20min away. Then they force upgrades on you at your expense and double charge for insurance! Total scam!! Avoid at all costs!!!8.0 Very Good
Jan 2020
Cons:
The car could have been cleaner and the automatic trunk would have been nice if it worked.2 locations in Bonneville Hills
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Reviews
10.0 Wonderful
Sept 2023
4.0 Mediocre
Oct 2022
8.0 Very Good
Oct 2022
10.0 Wonderful
Jan 2022
2.0 Poor
Jan 2022
10.0 Wonderful
Nov 2021
One location in Bonneville Hills
Filters
Reviews
10.0 Wonderful
July 2020
Pros:
The staff was amazing, I wish I got His name but he was super helpful, very efficient and super friendly.Cons:
I think the cost could be more up front, I wasnt aware of the deposit. I know It was probably somewhere in the agreement, but other than that it was great.2.0 Poor
June 2020
Pros:
I ended up canceling the reservation the day I was to pick up the car and ended up using another company. The number given in the confirmation email to call once you land for shuttle service to pick up the car was no longer in service so I googled for a different number. That brought you to an automatic messaging instructing you to call the same number to arrange airport pick up. After about an hour of waiting unsure of whether or not any shuttle was coming I received a text saying someone would be by in about another hour to pick us up. By that point i had already canceled the reservation and booked with Avis and picked the car up at the airport, no shuttle necessary.5.6 Fair
June 2020
Cons:
The van was not a newer van it had 73k miles and the tires were scalloped so at highway speeds we were in a cement shaker. We called about 45 mins out for a trade and they declined to meet us. Anytime we called for pickup it required multiple attempts to reach someone and even though we gave an hour notice when we were returning the attendant was not at the office and we waited 10 mins for him because he did not receive the Multiple calls of our arrival It was useable van but a mediocre experience on all fronts but it was cheaper by $100 I would get a nicer van and pay the $100 more5.2 Fair
Jan 2020
Pros:
The staff tried to be semi courteousCons:
I made a reservation and couldnt pick up the car because they closed at 6pm. Not much more to say. I was stranded4.0 Mediocre
Dec 2019
Pros:
Staff was great and pick up drop off smoothCons:
Van had worn tires, no snow tires we got stuck 3 times and was huge hassle. tires had no tread and is dangerous to drive in any condition especially snow5.2 Fair
Dec 2019
Pros:
Car was okay, a little dirt on floors.Cons:
We weren't notified that we needed to call to be picked up at the airport. Leaving, we had a 10:00 flight and they don't open until 8:00. No one showed up until somewhere around 8:15 as we were being picked up by the Uber driver we were force to call.One location in Bonneville Hills
One location in Bonneville Hills
Yes. Based on our information, NUCAR in Westpointe is the cheapest car hire location in Salt Lake City. It is located at 72 North 2400 W.
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