Pros:Food on NCE-LIS Portgalia flight was surprisingly good for an express carrier.
Cons:TAM cancelled our connecting flight to EWR and put us on a flight going the next day, arriving 24 hrs later, even though there were seats available on earlier flights. Agents were indifferent, no one would help and said to go stand in a line 100 people long at a xfer desk. Worst airline service ever