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One location in Airport Heights Community Council
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Reviews
6.0 Okay
Apr 2021
Cons:
We never rented the car.8.8 Very Good
Aug 2020
Cons:
Attitude of the guy in the office when I dropped it off. Seemed irritated that I was there.2.0 Poor
July 2020
Cons:
Had to travel to an offsite location. Would not accept any form of payment besides a credit card. I only use debit cards. The staff was unfriendly and offered no options. Had to spend $50 to get back to the airport. Used Budget instead.10.0 Wonderful
July 2020
Pros:
The staff made it fast and easy. Short walk from the terminal. All was perfectCons:
The escalator was broken down, even after 10 days Being gone. So dangerous for us older people Lugging luggage up and down the steep cement Stairs. Lawsuit waiting to happen10.0 Wonderful
June 2020
Pros:
Staff was pleasant. Process was quick.Cons:
No Avis preferred customer service available in ANC.10.0 Wonderful
May 2020
Pros:
great staff!Cons:
Shuttle service2 locations in Airport Heights Community Council
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Reviews
10.0 Wonderful
Oct 2023
2.0 Poor
Apr 2021
Cons:
They gave away our car. We got a deal through Kayak. I guess they did not want to honor the deal so they rented our car to someone else for twice the price. As a result I would never use Enterprise car rental or Kayak again!6.0 Okay
Jan 2021
Pros:
Several employees at counter carried in personal conversations using curse words (unprofessional). First car had a flat tire, second car did not have full tank of gas. Enterprise off airport where I was suppose to pick up car had already closed so got car at airport. Was never informed the rate would be 300 plus dollars more per month.Cons:
With regards to reservation, should have been j formed I could turn car in next day and pick up original car offsite which was substantially lower in cost.4.8 Mediocre
Sept 2020
Cons:
Enterprise switched the pickup location due to location construction but failed to notify me. I reserved a drop off location (anchorage airport) different than the pickup location but the lady at the pickup location then tried to charge me extra (over and above my reservation amount) to drop off at the airport which was shown on my reservation.. I ignored her "upcharge threats" and dropped off per my reservation details anyway. I will not rent from Enterprise in Anchorage again, it was not a pleasant experience8.0 Very Good
Aug 2020
Pros:
The staff was extremely helpful and friendly.Cons:
The standard SUV seems to be a misnomer. It was more like a compact suv or small wagon. It did not have enough room for us.3.6 Poor
Aug 2020
Pros:
Drop off was easy, staff working that day was professional.Cons:
Pick up staff was uninterested in every part of transaction. Original rental vehicle offered was unacceptable, only option they would offer is an up-sale to the next size (more money for enterprise). That vehicle interior was dirty which I could not believe in our current COVID environment however that was the only thing available. Staff could care less as long as I drove away and they could move on to next customer.One location in Airport Heights Community Council
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10.0 Wonderful
May 2021
Pros:
Staff was greatCons:
All was good7.6 Good
Jan 2020
Pros:
A great rental in every way, save one. (Mandated insurance, see below)Cons:
If you cannot prove personal collision coverage, they mandated at least their minimal insurance package. Did not see anything about this when making the reservation. In looking at the fine print, this insurance provides a MAX of $1000 coverage for a cost of $30/day. It just seemed excessive in my opinion.8.0 Very Good
Jan 2020
Pros:
Friendly staff.5.6 Fair
Aug 2019
Pros:
200$ cheaperCons:
Dirty car. Thrify does not let you have an additional driver for free which is stupid2.0 Poor
June 2019
Cons:
There is a huge disconnect between the website used to rent the car and local store policies. Nowhere on my confirmation did it state that I needed to present proof of insurance at the time of pickup. The local store required proof of insurance including my declarations, forcing me to buy insurance!8.8 Very Good
June 2019
Pros:
Car worked exactly as it should have. The employee I talked with told me exactly what I was paying for and what to expect.Cons:
Hard to find the office.One location in Airport Heights Community Council
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Reviews
10.0 Wonderful
Aug 2020
Pros:
yes10.0 Wonderful
Aug 2020
Cons:
Great car Great service4.8 Mediocre
Jan 2020
Pros:
Car was nice.Cons:
Car was covered in some liquid that was dripped all over the dashboard and side doors. The pickup clerk was not the kindest or most patient person in the world. Was very direct and intense.10.0 Wonderful
Aug 2019
Pros:
Staff friendly, drop off easy.10.0 Wonderful
July 2019
Pros:
Friendly staff, clean vehicle, and fantastic week in Alaska4.0 Mediocre
Aug 2017
Cons:
Supposedly you pay up front to save money. The added "Taxes" when you are there picking up the car were outrageous.2 locations in Airport Heights Community Council
One location in Airport Heights Community Council
One location in Airport Heights Community Council
One location in Airport Heights Community Council
Yes. Based on our information, THRIFTY in Sand Lake is the cheapest car hire location in Anchorage. It is located at 4940 West Intl Ap Rd.
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