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One location in Governors Island
Filters
Reviews
8.0 Very Good
Oct 2023
4.0 Mediocre
Apr 2021
Cons:
The car smelled strongly of cigarette smoke. I was in a hurry, and the attendant walked away after giving me the keys, so I didn't have time to find someone to see if I could exchange the car. However, the smell was so strong we had to drive with the windows down the entire 4 hour trip.10.0 Wonderful
Mar 2021
Pros:
Jeremy was fantastic. He retrieved my car and helped orient me to it. Very friendly and professional.4.0 Mediocre
Oct 2020
Pros:
The attendant who showed people to their cars was not very friendly.Cons:
A positive and friendly attitude from the parking lot attendant would have been nice.10.0 Wonderful
Oct 2020
Pros:
Clean, safe, no wait time9.6 Wonderful
Aug 2020
Pros:
Very easy pickup and dropoff. Not very crowded and the staff worked quickly and efficiently.Cons:
I can’t think of anything!One location in Governors Island
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Reviews
2.0 Poor
Nov 2023
10.0 Wonderful
Nov 2023
2.0 Poor
Sept 2023
2.0 Poor
Oct 2022
8.0 Very Good
Oct 2022
8.0 Very Good
Sept 2022
One location in Governors Island
Filters
Reviews
10.0 Wonderful
Dec 2020
Pros:
The price10.0 Wonderful
Sept 2020
Pros:
All good8.8 Very Good
Aug 2020
Pros:
Staff was friendly. Drop-off was very easy!Cons:
There was a long wait for pickup. I was not clear about the EZ-Pass, and still unsure how to pay the tolls.10.0 Wonderful
July 2020
Pros:
Very easy check out and check in7.6 Good
July 2020
Pros:
The staff was very nice and got me a car that was clean and comfortable. They explained what was included and what was additional with patience and clarity. They were also very friendly.Cons:
The car's oil change indicator was triggered when I picked up the car. The car's tank was also only filled halfway upon pickup. I expected the tank to be full when I picked up the car, so that was very disappointing.9.2 Wonderful
July 2020
Pros:
The staff in BK was incredible, the car was excellent (and larger than what I thought I paid for, which was really helpful)Cons:
When I arrived there was an issue with the scanner; my name didn't pop up when I returned the car, and as a result I had to wait around while they figured it out, but no one ever explained the issue to me.3 locations in Governors Island
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Reviews
2.0 Poor
Oct 2022
10.0 Wonderful
Oct 2022
2.0 Poor
June 2022
3.9 Poor
June 2021
2.0 Poor
Mar 2021
Pros:
NothingCons:
They did not have cars available even though I reserved and prepaid for 3 days. No call to alert and I only found out once I arrived to pick. Was unable to take my father to his covid shot as a result. I'm now in the nightmare of trying to get my money back.8.4 Very Good
Oct 2020
Cons:
The car has not been cleaned2 locations in Governors Island
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Reviews
8.0 Very Good
Mar 2021
Cons:
Bad communication around drop off time, we had to go back the day after at 7am to return the car because nobody was there at the time we agreed upon and no one from the call center was able to help. Please rent from an airport and avoid Dollar in the city.2.0 Poor
Jan 2021
Cons:
There's hidden fee/scam like approach to tolls. The fees they applied were never disclosed or discussed at pickup/dropoff. There are no other options and compared to the other major rental companies these fees are exorbitant and excessive. This is a major issue that has been thoroughly documented online with renters dissatisfaction. Unacceptable.10.0 Wonderful
Jan 2021
Cons:
took me 20 minutes on foot to find it as the Address does not correspond with the GPS on Google or maps or safari. You need to correct the address and say it is the the parking garage 2 blocks before 339 south end ave.2.0 Poor
Jan 2021
Pros:
Nothing. They refused to give me a refund or change the dates of the rental after I contracted Covid 19 and had to quarantine.Cons:
They need to make exceptions during these unprecedented times. They basically stole my money5.6 Fair
Oct 2020
Cons:
Drop off instructions (which were confirmed on the phone) were misleading. We ended up in the wrong garage and had to pay $26 for "parking" there (we were there for 6 minutes). I also still haven't received a receipt for the charges.3.2 Poor
July 2020
Cons:
I had to get two new cars because of maintenance issues. Had to use my own trike aaa because it took so long to get through. Wait times on the phones were almost always a half hour. First car had a tire blow out. Second car had tire pressure issues. Had to drive to new locations to pick up, even thought he second time they said they would deliver a car.One location in Governors Island
Filters
Reviews
2.0 Poor
Apr 2020
Pros:
Didn't have the car3.6 Poor
Jan 2020
Pros:
The vehicle was ok.Cons:
- The vehicle was not ready when I arrived. They has to take the one they had assigned to me because it did not have enough fuel, then "find" another one. Simple breakdown of basic actions, it doesn't take long to tag the car to go out for a customer and check the fuel. - The car I was assigned was given to me with just under a half tank of gas. I returned it at the same level. Upon return, the agent says he is doing me a "favor" by not charging me to bring up to 3/4 of a tank. I was told by the check-out agent that I need to return it to how it was given to me, which I did. If the car was supposed to be at 3/4 of a tank at checkout then again, the employee basic actions of the location are not being followed. - The location does not have a late night check-in routine. If that is not an option, they should tell the renter prior to renting. I was forced to keep the car overnight and adjust my work schedule to bring it back the next morning. In 20+ years of renting cars for work or personal use, from a number of companies, this is easily one of the worse I've ever rented from. I can say this is not indicative of Enterprise as a whole, but this location or area needs some work on its routines and presentation.5.2 Fair
Dec 2019
Pros:
Friendly staff and painless pickup and drop off.Cons:
The gasoline scam that these rental car companies run is a joke. Just fill the tank up! Don't make me return it with "3/8 of a tank". It's such an obvious attempt to gouge your customers.10.0 Wonderful
Dec 2016
Pros:
Everyone that worked there was so nice! No wait time. Great car.10.0 Wonderful
Nov 2016
Pros:
Great staff at state street location6.0 Okay
Oct 2016
Pros:
It was a good experience, no surprises, straight forward!Cons:
The parking brake wouldn't release. I may have accidentally pushed it, but then it only released after several attempts.One location in Governors Island
Yes. Based on our information, ACE in Randalls and Wards Islands is the cheapest car hire location in New York. It is located at 124-10 S Conduit Avenue.
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