2.0
Never got the car, after arriving nobody was in the office and after calling multiple times they didn’t have any reservation made to my name despite having the reservation and itinerary numbers. They shielded behind the excuse of making a deposit to reserve and I was never ask that until that moment, plus no cell service to call customer support to resolve the issue with KAYAK. Someone made a mistake along those lines and I never do it again.Reviewed 4 June 2024
review from 2.0
They did not have my reservation and blamed Kayak. They tried to upsell me another car for $100 more and force me to pay insurance even though I have local insurance, international insurance, and insurance via my credit card.Reviewed 21 May 2024
review from 2.0
Pros:nothing in particularCons:There was something wrong between Kayak and Thrifty and when we got there to get our car they did not have any car matching the description and they charged us more to get a better car. And the insurance that we got from your website together with the car rental was NOT accepted!!! Worst experience car rental everReviewed 19 Nov 2019
review from 9.6
Pros:Mario was very helpful and patient. Great that we could communicate in English.Reviewed 19 Nov 2019
review from 2.0
Cons:There wasn't anyone at the to arrange a shuttle or anything. Worst of all, when I manage to make an international call from Uruguay to US from my cell, the company representative was completely useless and offered me to call a local number and deal with it myself ;( Ended up getting a car from EuropReviewed 25 Apr 2019
review from 8.4
Pros:Pick up time was changed by phone but was never relayed to the pick up desk, which made pick up delay in over one hour.Cons:Hard to reach by phone. None of the numbers listed was available and did not answer.Reviewed 15 Mar 2019
review from 2.0
They didn't have my reservationsCons:They didn't have the van I reserved and I had to get 2 cars and we had to ride with the luggage inside the cars because it did t fit. It was horrible. The cars where super dirty also.Reviewed 10 Sept 2017
review from 2.0
Don't even think about not buying their insurance!Cons:I bought the insurance I was offered during the booking process. Since I had that covered, I asked Thrifty NOT to add any insurance on the contract. Since they don't trust any other insurance policy "other than the ones they sell", they request that I provide a credit card where they can BLOCK 7,500 USD (That is seven thousand five hundred dollars!) UN-BELIEVABLE!Reviewed 20 Mar 2017
review from 6.0
Pros:Good priceCons:I requested more than 2 air bags in my car, no car was available.Reviewed 27 Feb 2017
review from 3.6
Kayak drops the ballCons:Arriving at the rental place, they had not received the booking from Kayak. It took a very long time, but the car company did set us up with a car. Not one that we had booked, but a lesser model and still charged us the quoted price. This car was not the greatest for what we needed it for but we made it work. Not sure if I'll book through Kayak again.Reviewed 4 Jan 2017
review from 2.0
Very slow service and damaged carsPros:NothingCons:Took 2 hours to get the car. that office needs more people but employees need to be more direct and assertive. Car was dirty inside and out and made very weird noises . It was also very damaged, we spent 30 min detailing all the previous bumps and issues before I took the carReviewed 6 Dec 2016
review from 2.0
Pros:thrifty never more !!!Reviewed 29 Nov 2016
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