We asked for Hindu vegetarian meal in advance and the quality of the food was horrendous. Never flying JAL again!
My wife had vegetarian meal and food was meh. Needed to have a but more flavors instead of it being just boiled vegetables.
Very accommodating and kind airline crews. The plane is also big which makes the passengers more comfortable and relax
I actually didn’t make it onto the flight. I spent quite a few hours trying to rebook the flight just to get screwed out of $5000. Fun!
I would like to add American food so tired of rice after being there for 10 days didn’t want anymore to pay an airline did not have my bag marked right so it is still sitting in O’Hare. I am home.
Impeccable services, excellent meals, on-time flights, what more can you ask for!
The entree wasn’t very good. The rice was soggy. The side dishes were all good though. The breakfast was also good. The crew were excellent, as usual.
This flight was leg 2 of 2 leg journey. The staff at baggage re-drop in Tokyo were fabulous. Once at gate when time to board, had to take standing room bus to the tarmac to board. Did not like getting out to plane and having to wait 5 minutes until they opened bus door.
Allow gold card holders (Group 1) to board with their guest like other One World carriers do
The seats are significantly more comfortable than US airlines and the staff are much friendlier. The food is also much better, as they are particularly accommodating to any dietary restrictions.
They will look to squeeze every penny they can out of you!! Pick your seat$$...bring luggage$$$$... if they could charge you for the air on the plane they would!!
.very good and as I needed wheelchair assistance all staff excellent.. only suggestion is get rid of those plastic chairs hard to ride in and staff have trouble compared to others. Everything else very good experience. Will use Fiji Air again.
In-flight entertainment options could use a refresh, Consider a tie-up with Spotify for more current music and with IMDB or other service for newer selections/movie ratings.
See previous comments. Didn’t take this flight because my other flight was so delayed. Ending up on two other flights as a result and was more than a day late.
6 hour delay and they didnt try to make up any time during an over 10 hour flight
Very good; seat made ready for bed after meal, a plus since one airline covered the seat at the start.
Entertainment was not good. Seems like liquor should’ve been advertised only beer and wine was even though I saw others getting liquor didn’t realize I could. And the food to me could’ve been a little bit.
Food choices perhaps not the best. Only offered beer and wine, when it appeared other liquor was available. Entertainment wasn’t so good.
They charged me over a $1000 dollars to bring two surfboard bags as check baggage. Inappropriate and I would avoid flying sgain
The experience on Fiji Airways was absolutely amazing. Streamlined. All staff was amazing. Pleasant. Friendly. Extremely helpful.
Lost my luggage and brought someone else luggage to my airport.
I flew United from San Francisco to Auckland. My connecting flight from Auckland to Christchurch was canceled with no explanation. I was finally told the cancellation was due to fog. Even though it was clear when we landed. I am from San Francisco, I know what fog is! And I didn't see any fog. I was told the next available flight was 7 hours later. Unacceptable, they should have had a flight ready to go as soon as it was deemed safe to take off.
Two hours was not enough time to transition from the international to domestic terminal. You have to go through customs, a biological hazard check, gather your luggage, take a bus to the domestic terminal and recheck your luggage. The bus was slow and crowded and the lines to recheck your bags were very long. We missed our connecting flight. Initially, the Air New Zealand officials were not helpful at all in helping to get us on another flight. Told us we would have to buy another ticket for a flight 11 hours later. Found another agent that was more helpful. He helped arrange to get us on standby for another flight three hours later. Had to ride in jump seats next to the flight attendants, but at least we eventually got to out destination.
Full flight. Flight attendants were harried. Otherwise, fine for the typical cramped seating conditions in coach.
Great! Flight was delayed by 30 mins but all was great. Thanks.
The 10hr flight was a comfortable as it could be in row 57. The food was just very bad….bland and soggy!
The business class upgrade meant a good sleep on the way home after a long week away. Excellent service, great food, and comfortable seat/bed for the journey.
I love the “boarding from the back” idea - it’s so much better than the “Zones” idea that many others use. Also, the inflight wifi was a first for me! Very nice to have on a 13-hour flight!
Again, Air New Zealand was great. They kept bathrooms clean, food was actually very good, New Zealand wines a big hit
The issue was with getting our boarding pases. There were issues with our arrangements that were made through Kayak. I am sorry to say that we will not use you again because of this. The flight itself was good and the flight attendants excellent.
We were upgraded and after just a short delay in attending to a safety check we were on our way. Would definately fly Qantas International on their Dreamliner again.
Five hour flight instead of four hours due to westerly headwinds which wasn’t the fault of Qantas !
I tried to check in online but was unable to do so. I stood in line for nearly two hours to check in. American Airlines was understaffed. When I finally got to the kiosk to check in, I was still unable to check in. No AA staff was available to help. Finally one of the airport security agents who was helping passengers became of lack of AA Staff told me: “I think the reason you can’t check in is that you are starting your name with an upper case letter when you write it. Just write it with all lower case letters.” That did allow me to check in. HOW COULD ANYONE POSSIBLY KNOW THAT IF THEY USE AN INITIAL UPPER CASE LETTER TO SPELL THEIR OWN NAME, AA WOULD NOT ALLOW THEM TO CHECK IN?????? Then I had to wait in line over half an hour again to drop off my baggage. Although I arrived at the airport 3 hours early, by the time I got to the gate, they had already started boarding.
One of the oldest most uncomfortable "lay down" seats I've ever experienced. Old plane and old seats that don't lay flat. The seat back does not even recline - at all. Instead the legrest awkwardly extends to fill the gap between a small cubby into which you must insert your feet/legs. I am 5' 11" and could not lay straight but had to tuck my knees. Ticket was also very expensive. Would not recommend flying business/first on Finair from Melbourne to Bangkok and will not do so again myself.
The wifi was out. Otherwise it was great flight. Richard, as CSM, was excellent.
Traditional economy class. Not a full flight so spare seats. Food and drinks were good
Was bumped to a later flight because of inefficiency on part of the airline.
Inflight entertainment, poor that there are no headrest screens on aircraft used for an international flight.
The Emerits/Qantas flight was cancelled to Wellington. We need a refund. Had to buy another airline ticket. How do we get the refund. Still not in Wellington.
Delayed QF59 flight once again, Qantas doesn't fail in maintaining there delayed departures and arrivals. USB points do not work nor do the power point sockets on the plane, Qantas staff admitted that on the flight. Don't expect to your charge devices. Saving grace, was the ice cream. Bottom line, if you expect to fly to HND and make it on time avoid Qantas and if you're interested in ice cream - visit 7/11.
luggage and cary on were extra, as well as seat selection. $240.00 was added to the final price tag.
The checking of my carry-on was not the greatest idea. It was selected for a security check in Toronto and didn't make it to my connecting flight. Fortunately Air Canada delivers late luggage to Whistler so I got it at 2 A M.
My entertainment system was very jittery. Of course no food unless you pay, and even then choices are very limited. I got a free beer, though.
Meet my expectations and I’m happy I choose sir Canada
Aircraft had technical issues. After 3 hours of trying to resolve, flight was cancelled. Was booked on a flight leaving 12 hours after intended departure. Now on 4 flights instead of 2 and a day late to my destination.
Great flights. 90 minute departure delay for maintenance issues, not a great start but, afer that very good. Didn't pay extra for seats and lucked into a window and an aisle seat. Price was excellent at the super low economy level.
Before final boarding, my husband and I — both seniors — were told that we could not bring our carry-on bags with us due to being in Zone 6. The staff took our bags with little explanation, stating it was policy. While we understand boarding procedures may vary by zone, the way we were spoken to was unnecessarily rude and dismissive. We felt disrespected and singled out, and the interaction left us deeply uncomfortable. As seniors, we expect to be treated with courtesy and dignity, especially during travel when accommodations and communication matter most. We hope you will look into this matter and ensure better training for staff in handling such situations with more empathy and professionalism.
The connecting flight was canceled without any compensation. I spent the whole night in Vancouver International. Very bad experience.
My luggage passed security but just before boarding the plane I watched as my luggage was thrown on the belt to enter the plane in Windsor and my luggage cover was half off. it was damaged before even making it onto the plane! I’ve had the luggage and covered for a year and have never had any issues. I mentioned it to an Air Canada employee who told me to use the app to make the crew aware of this (she said so they could fix it) but sure enough my luggage was damaged with no cover in sight! I sent an email to AC that was ignored. Awful experience! Also, a 4.5 hour flight and you are offered pretzels or a cheap single cookie?? Wow. The return flight did not have any entertainment available unless you used your own device and their wifi. The USB plug on the back of the seat did not charge my phone so my battery drained by using it for a short period of time. There was no warning that this was the case prior to boarding the aircraft. Lastly, the plane was freezing. I asked if they had any small blankets (which used to be standard) and was told they were only for the front section. Would never fly AC again!
Just a little improvement on food but everything is excellent
