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The international flight from Sydney to Dallas had great food. I have travelled a lot over the years and this has been the most memorable in my experience so far.

flight delayed, wait in crowded gate. staff inattentive. had to remind them to get my coat from their closet. not many new movies, media choices were limited (nothing compared to Emirates.) Lounge was crowded

flight delayed, wait in crowded gate. staff inattentive. had to remind them to get my coat from their closet. not many new movies, media choices were limited (nothing compared to Emirates.)

Initial flight was cancelled so moved to an alternative flight. As a result, stuck in a middle seat. Flight then place in holding pattern prior to landing resulting in a very late trip home.

There was nothing I didn’t like, prices a little lower would help

Flight delay was informed at the last minute. Food quality is not up to Qantas standard I was unable to book an online boarding pass on any of my 6 flights.

Rescheduled after ticket purchased and issued, not 2 or 3 times and not a fourth but by 5 times, by Qantas, that's right, 5 changes! Forcing an overnight stay in Chile and need for visa. Qantas can no longer provide basic services as a national or international service provider. Professionalism is extinct and the provider needs to be mentored and educated in perfecting who to operate as an airline. Qantas is the spirit of Australian dissatisfaction.

The crew were amazing - A great job. They made me feel special and valued.

I really appreciated the fact that when I checked my bags at the Quantas counter after arriving from an international flight an hour early, the agent noticed I had a very long layover. He then found an earlier flight that allowed me to get to Cairns several hours earlier than I planned. That was amazing because I had already traveled over 20 hours and wasn’t looking forward to such a long layover. It allowed me to see my daughter and grandchildren much earlier (it had been two years since I visited last).

The flight met my expectations. It left and landed on time

Note that food has to be purchased in flight. No free food. And no entertainment in flight. So I’ve treated these two items as okay which, in this case, means neutral/not applicable.

My Dad needed assistance to board the plane. The Jetstar staff were excellent with him and made the experience a lot easier😁

No food taken so can't rate also no entertainment so can't rate.

Boarding was easy and unstressful, though the early "final call" was a bit off-putting. The crew were pleasant, and the seats were comfortable. The prices for food and drink were reasonable, apart from tea and coffee, where simple percolated coffee was charged at espresso prices. Deboarding was OK, though some Jetstar passengers appear to have a bad habit of pushing forward from their assigned rows, making it more difficult to get out for passengers that have paid a premium to sit up-front. Jetstar might want to look to address this to stop it from spreading.

I got to the airport earlier than I expected, and they let me change to an earlier flight with no trouble.

The price difference/saving isn't sufficient to compensate the experience difference, don't recommend unless flight is under 3 hours. Huge queues for check in and the priority lane of other ailines blocked checked in Jetstar passengers from proceeding through to screening. Gate change to a "dungeon gate" that didn't have toilets in the vicinity. 45minute delay in boarding, no updates or explaination, let alone apology for any inconvenience. 1 scanner working for a full fight to board, no coordination. Loaded on to crowded buses to get on the plane in the middle of the tarmac, up stairs with no explaination. 4 bus trips. No system for boarding in sections. Over an hour late departing. Nothing complimentary, not even water or in-flight music. Pay wave not available and no cash sales. Staff onboard were friendly and professional.

It was a super crowded time to travel out of Melbourne, but the flight was OK

Worst experience ever flying Melbourne to Phuket. 5 hours delayed! Didn’t land till 1am in the morning. Staff were rude and unhelpful

Plane was late leaving darwin so we didn’t get home till 1130pm 2nd time in a fortnight that has happened. Hard when you have to work the next day

It may have been a result of earlier issues with a previous plane, causing delays, but the staff were not nearly as smiley as the previous Jetstar flight I was on. Also, they started boarding before the plane was empty...so we moved from one line into another line. They should have just waited until the plane was empty to avoid waiting in two lines.