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The Premium economy class is not the same as some other airlines because there are no economy seats on these planes. Basically you’re getting an economy seat that’s a little wider. The seats are not that much more comfortable. The service and food experience is similar to economy class on other Asian airlines. There aren’t enough toilets for the entire plane therefore we are forced to share the business class toilets that are closed off with curtains.

My experience with Scoot is very good. Will have no issue flying with Scoot again.

Excellent meal served with real utensils, cardboard served hot meals instead of plastic utensils and plastic covers. Quick service, friendly and accommodating stewards.

All in all the flight was good. Love the fact that for airline food it was piping hot

They made me check my carry on even though there was room We un boarded in a strange way but overall it was good

When boarding, after business class should be premium economy, but economy class already lined-up at the gate blocking premium economy to board. Singapore airline crew should done a better job to organize this chaos :( Thank you.

Wonderful service, planes and interior in great condition, very pleasant experience

They were able to assist my elderly father and myself after not being able to check in to scoot. The counter service was phenomenal. They did what they could to get us on the next plane so we could catch our Connecting flight. Scoot closed early on us so we ended up missing our flight.

Transfer within the same terminal and lots of facilities at the airport.

The stewardess was very helpful all the way. My seat had an issue with headphones and after the replaced and gave me a new pair and noticed it was the seat I got a new chair to sit and a great ride back home

Besides the flight cancellation, everything else was prefect. Kudos to Malaysian Airlines.

Good staff, good intent, decent entertainment. More seat space would always be of benefit

Not impressed. Only allowed one carry on on such a long flight.

To many ads. 3 or 4 between each movie. All repetitive, all related to Doha which I was just passing thru.

The crew was fantastic and the over flight was perfect as well.

From home to the airport, you must mention the terminal ready.

Boarding delayed, no communication. I left the lounge, and heard a final call, boarding started after a 30 minutes.

The 2nd flight from Doha to Mumbai was not of international level expected while booking with Qatar

If you want to make money pls charge it in the ticket, Chennai check in crew simply forcing travelers make payment for unnecessary. Second, Chennai crew not even listening travelers request. Poor service and not sure you will improve with my feedback.

You're like a poor man's Emirates Airlines. The Asian vegetarian food was awful. The entertainment selection was very limited and not contemporary at all. The seats were cramped. There was no plug for charging my phone (I refuse to plug into a USB port - A security risk). The plane itself was aged.

Service / food has to be much better. Staff were not very attentive to requests. Requested for a second serve of coke and got a weird look back from the host! Was also told they don’t have extra water bottles when I requested for one before sleep! Dinner time food was very minimum and average.

An overnight Doha to KL. Great sleep, good service and tasty food in business class

chaos boarding. Crew in business class seemed short staffed and lacking in attention to details initially, but did improve during flight.

The cabin was quite noisy as there were lots of children travelling for the school holidays. Found the selection of movies limited.

Delayed, not enough information. Had to ask for refreshments, crew could have been more proactive

The best so far coz this time it was all male steward on the economy cluster. They were polite, efficient & genuinely courteous. They do not judge you when you ask for more food & peanuts.

My first course flight (Aor-Kul) was cancelled in the morning, and they asked me to board the night flight hence I need to transit overnight for the 2nd flight (Kul-Myy) that supposed to be on the same day. The overnight stay was not provided, (I'm traveling with my spouse, a daughter (5 y.o.) and an infant (2 months old). Hence I booked Sama Sama Hotel at my own expense (fortunately using my enrich miles points). Other than this issue, all services is good.

My experience with the flight was okay. My experience checking in was absolutely terrible. I was told I needed to change my e-ticket number to check in because I missed my flight in PDX. Even when shown the itinerary, they didn't budge and sent me to KLM across the airport. KLM wasn't open until 8pm and my flight was at 7:30pm. Nobody made accommodations in any way to get me to KUL. To add insult to injury, they rescheduled my flight to the very next day, creating a very long layover and did not offer any hotel stay. After this, even worse, I found out later they delayed the first 7:30pm flight to 9:10pm. Meaning, I could have still boarded but they refused to even try to get me on the plane. As a result, I missed a day of work and lost pay for the day. Also, when I went to get my luggage, it wasn't there. It was STILL in Singapore. They had from 5:30pm to 5am to get my luggage onto the plane and they still couldn't get that right. This is the worst experience I've had flying anywhere in the past decade I've been travelling.

Orange juice change to mineral water . Should keep the orange juice.

Entertainment system was too old, crew were unorganised during boarding

The OD2204 KUL-LGK was delayed 40 minutes due to air-condition malfuntion, after inspection the technician give green light for the flight to go as usual but the air-condition is still not working properly, passengers complaining to the stewardess but they cannot do anything, I did tweet to @malindoair to complaint but no reply from them … hope this Batik Air is not having problem like Rayani Air and I do hope the management do respond to my complaint as well

Nasi lemak was horrible. Plain white rice, tasteless sambal, no cucumber, no kacang, no ikan bilis. And the chicken was colourless and tasteless, tasted like boiled chicken. Entertainment system didn't work at all.

2 delayed flights - hotel layover in a different country- lost baggage.

Silly to not even offer people water for free when they are paying so much for tickets.

You get what you pay for. It’s functional and gets you from point A to B in good comfort. However, food options are limited and cash only, Crew is a hit and miss .. they get your attention if you reach out.

Good leg room ... air conditioning was a bit warm don't Book row 8 ... no windows

They got to the terminal late, with no one on the arriving flight, boarded us late, and left us sitting there for 2 hours before they got us off the ground. They knew they were going to be late, yet they never got an updated flight plan from their head office until long after the flight was supposed to leave. They could have cut the delay in half, of at least let us stay in the terminal. Really just horrible planning.

The worst kind of budget airline. To be honest....the plane was not that bad. Would have been good to have some food choices and some water. What was by far the worse is the passengers/customers that this airline attracts. Coughing and spluttering all over one another with no masks. Just disgusting. Pay for a better carrier and get a better class of passenger.