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Book Europcar car hire

Driver's age: 25-65
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Europcar customer reviews

6.2
Okay4,177 verified ratings
Pros +
  • "Excellent staff, support and service." (in 101 reviews)
Cons -
  • Worst rental experience of my life. (in 28 reviews)
  • I would never rent a car from there again. (in 22 reviews)
  • The customer service lines should be in English if serving English speaking countries. (in 16 reviews)
Show reviews that mention
Traveller rating:
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J
2.0 Poor
I booked this company specifically because it was listed as “Terminal” pick up. I showed up at the counter, and they told me there would be a ~600AUD additional charge to pick up at the Terminal. Otherwise I had to get a shuttle bus to the off-Terminal site. I was travelling with my wife, large bike box, 3 suitcases and we booked the Terminal pick up so we didn’t have to worry about anything fitting or not fitting in the shuttle van. Had to waste at least 2 hours waiting for the shuttle and driving to the pick up for the pickup and return. The price we paid reflected Terminal pick up/drop off. Customer service lady clearly skipped customer service onboarding and had the attitude of “not my problem” even when I showed the Kayak confirmation email said Terminal. Because her system said a different location, of course she was right and the customer was wrong. Would not book again. I still don’t understand how in 2025 the car rental industry is still a mess and usually a terrible experience.
A
4.0 Mediocre
Gave me the car without a full tank, but charged for returning it with the same level.
P
8.0 Very Good
Long line for pick up. For some reason the process seemed overly complex.
A
2.0 Poor
When picking up the price of the rental skyrocketed to nearly 3 times what was booked. The car would not connect to the phone, they tried to add a Bluetooth dongle but that only worked for 3 blocks. Corded didn’t work. Navigated by holding the phone not great when driving on a new side of the road. Felt like a bait and switch. Would never rent from them again.
A
4.0 Mediocre
Customer communication needs to be more polite not straightforward not impolite. Gental man at the counter was great and helpful.
A
2.0 Poor
When booked it was showing car in terminal..but when reached have been adviced car was off the terminal..had to wait for 40mins for shuttle to pick me up…during rental…had flat tyre and they asked me to wait 1hr which was not acceptable
A
2.0 Poor
The pick up was too long and disorganized.
J
4.0 Mediocre
Shocking & pathetic sums it up. The car was described as suitable for 5 passengers, which it certainly was not, we were 4 European adults. There was no provision for an upgrade to a larger vehicle, which we would have done but there were none available! At KLIA Airport? Hard to believe. The cost was extremely expensive - it worked out to $460 AUD for 3 days! What a rip off! over $100 a day! for a proton buzz box of a car. Never again. It would have cost another $70 if I had dropped it back before opening time at Senai airport. No it was very disappointing from what I though was a reputable car hire company.
A
4.0 Mediocre
Europcar is actually Fox Rental. The agent at the check in counter was not able to explain why I had to answer certain questions (got example why was being asked to sing to confirm I have not taken an airport shuttle to get to their office). I've also asked for no insurance extras to be added. After dropping off the car I've realized they've added LDW and LRP optional insurance. I have a feeling I will never see these refunded, despite having asked for no extras at pick up. Just another zero transparency car rental company. The car was dirty on the inside, full of crumbs, a half empty bottle and napkins. The drop off process was quick however and someone assisted me right away. They location of the drop off is not too far from the escalator to the terminal shuttle.
A
2.0 Poor
35 min to get the contract. another 40 min to get the car.

How other car hire agencies scored

Europcar car hire prices in Australia

Discover the best prices for you by selecting your travel dates on KAYAK.
Kia Rio car
Kia Rio
or similar Small
2
2
4-5
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$39/day
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Kia K4 car
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or similar Small
4
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M
$37/day
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Class Intermediate Car car
Class Intermediate Car
or similar Medium
5
3
4-5
M
$41/day
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Kia EV6 car
Kia EV6
or similar Medium
5
3
2/4
M
$64/day
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Toyota Camry car
Toyota Camry
or similar Large
5
2
4-5
M
$59/day
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Toyota RAV4 car
Toyota RAV4
or similar SUV
2
2
4-5
M
$48/day
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Mitsubishi Montero car
Mitsubishi Montero
or similar SUV
5
2
4-5
M
$57/day
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MG 3 car
MG 3
or similar Small
2
2
4-5
M
$33/day
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Mercedes-Benz C-Class car
Mercedes-Benz C-Class
or similar Luxury
5
5
4-5
M
$71/day
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Kia Carnival car
Kia Carnival
or similar Van
5
5
4-5
M
$76/day
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BMW X1 car
BMW X1
or similar Luxury
5
5
2/4
M
$55/day
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Ford Wildtrak car
Ford Wildtrak
or similar Pickup truck
5
2
2/4
M
$66/day
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Toyota Land Cruiser Prado car
Toyota Land Cruiser Prado
or similar SUV
5
5
4-5
M
$123/day
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Class Special Car car
Class Special Car
or similar Category
5
5
2/4
M
$38/day
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Mazda CX-3 car
Mazda CX-3
or similar SUV
4
2
4-5
M
$39/day
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Nissan X-Trail car
Nissan X-Trail
or similar SUV
5
3
4-5
M
$42/day
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Mitsubishi Outlander car
Mitsubishi Outlander
or similar SUV
5
3
4-5
M
$45/day
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Subaru Outback car
Subaru Outback
or similar Medium
5
3
4-5
M
$48/day
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Kia Sportage car
Kia Sportage
or similar SUV
5
5
4-5
M
$52/day
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Class Commercial Truck car
Class Commercial Truck
or similar Commercial
5
3
2/4
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$68/day
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Class Special Van car
Class Special Van
or similar Van
5
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4-5
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$137/day
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Best prices found by KAYAK users in the past 48 hours.

Where can I find Europcar car hire?

Address

Terminal Buildings

Hours

Phone

+61 3 9241 6800

Address

Southern Cross Station - Spencer St

Hours

Phone

+61 399 206 488

Address

Tenancy 2 - 151 Kings Way

Hours

Phone

+61 396 692 480

Address

89 Franklin Street

Hours

Phone

+61 3 8633 0000

Address

24 Enterprise Way

Hours

Phone

+61 3 8318 1950

Address

135 Kings Way

Hours

Phone

+61 426 922 963
View deals

Good to know

Most popular city

Most popular car type

Average price

Good deal

Melbourne
Supplier choice
$54/day
$27/day

Top tips for hiring a car from Europcar

  • 25% of our users found car hire from Europcar for $44 or less
  • Book your car hire from Europcar at least 12 weeks before your trip in order to get a below-average price.
  • Small car hire from Europcar is around 44% cheaper than other car types, on average.

FAQs about hiring a car from Europcar

  • How much does it cost to hire a car from Europcar?

    On average a car hire from Europcar costs $80 per day.

  • What is the most popular car hire from Europcar?

    Compact (Geely Emgrand or similar) is the most frequently booked car hire type from Europcar.

  • How many car hire locations does Europcar have?

    Europcar has 4,869 hire locations worldwide. Take a look at our Europcar hire location map to find the best car hire near you.

  • Which countries does Europcar have car hire locations in?

    Albania, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Cambodia, Canada, Caribbean Netherlands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Curaçao, Cyprus, Czech Republic, Democratic Republic of the Congo, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Eswatini, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Georgia, Germany, Ghana, Gibraltar, Greece, Guadeloupe, Guatemala, Guernsey, Guyana, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Latvia, Lebanon, Lesotho, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands, New Caledonia, New Zealand, Nigeria, North Macedonia, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Republic of the Congo, Romania, Russia, Rwanda, Réunion, Saint Barthélemy, Saint Lucia, Saint Martin, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, St. Maarten, Suriname, Sweden, Switzerland, Tanzania, Thailand, Togo, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Yemen, Zambia and Zimbabwe

  • How much does it cost to hire a car from Europcar for a week?

    On average a car hire from Europcar costs $560 per week ($80 per day).

  • How much does it cost to hire a car from Europcar long term for a month?

    On average a car hire from Europcar costs $2,399 per month ($80 per day).

Everything you need to know for your Europcar car hire