If I made the connection in Singapore I was stuck there for 24 hours you owe me 355.00 for accommodations
If I made the connection in Singapore I was stuck there for 24 hours you owe me 355.00 for accommodations
plus: service and personal assistance minus: online check-in did not work
The Premium economy class is not the same as some other airlines because there are no economy seats on these planes. Basically you’re getting an economy seat that’s a little wider. The seats are not that much more comfortable. The service and food experience is similar to economy class on other Asian airlines. There aren’t enough toilets for the entire plane therefore we are forced to share the business class toilets that are closed off with curtains.
My overall experience with Singapore Airlines is great. Will definitely fly Singapore airline again.
Good flight. The food was served a bit late, hence a hurry to finish before landing. Excellent crew and service
Excellent meal served with real utensils, cardboard served hot meals instead of plastic utensils and plastic covers. Quick service, friendly and accommodating stewards.
They made me check my carry on even though there was room We un boarded in a strange way but overall it was good
In general good, but the machine seems to be long in operation and some functions were restricted as e. g. Adjusting of seats.
Cabin Crew always friendly and helpful. Seating cramped - foul smelling from toilets, high risk of disease. Guard personal property such as expensive sunglasses Coffee always awful and cold Meal trays toddler sized Not worth the extra cost to fly SQ - use a budget airline, same if not better experience
Seating cramped; close to toilet, foul smelling and noisy, very unhygienic and disease risk Free and paid Wi-Fi NOT accessible at all - misleading advertising Very expensive sunglasses disappeared from back seat pouch. Coffee disgusting and cold
I didn't travel from the start I changed my ticket long time ago
Everything was good but I think food choices could've been better
Emirates is still my favorite airline. The good, entertainment, crew, and value are excellent. Unfortunately, the flight was delayed taking off and arriving - which caused me to lose my ground transportation plan. While delays happen, more communication about the delays would be helpful.
First Class on A380 was an incredible experience with a group of very attentive crew. The only flaw of this flight was the boarding process at Concourse C of DXB where no one was managing the queue. I was at Zone A but arrived when they were already boarding Zone C & D. There was no separate gate for Zone A & B to go through.
Same problem with very poor food. Gluten free options can taste great, there is not reason to be give suboptimal meals in this situation.
Flight got canceled without any prior information and it caused lot of trouble
On the Dubai-Gatwick flight the only meal options were Beef or Chicken. No vegetarian option. This was a surprise. I would usually order in advance but did not this time. Would have been good to know that a vegetarian meal is not available as a standard meal. Thankfully it was just me travelling, but if I’d had my kids with me that would have been a big problem for us.
Flight from Dubai to Zagreb very bad cabin crew. Bad food
Checkin and boarding staff at Delhi Airport is not cooperative with passengers Their behavior very humiliating . They don’t allow Lap top bag and Ladies’ purse/vanity bag which most of the airlines allow besides cabin baggage and check in baggages. They try to charge extra payment on the pretext of small variations which normally other Airlines staff don’t do. Airline staff should be courteous & cooperative but check in staff of Emirates Airline at Delhi was not so at all.
Newly reconfigured 380 I assume. Has a new ife with usb c ports and Bluetooth connections
This leg of the trip was smoother than compared to the initial trip. Sri Lankan Airlines still have much work to do to improve the overall travel experience.
The staff was absolutely phenomenal but the other elements of Sri Lankan Airlines need some serious adjustments. The day started off with terrible news that the flight was cancelled from Male and that the plane went to Malta. As an American, when such delays occur, the airlines find suitable ways to accommodate their customers such as putting them in an Airport hotel or lounge while waiting for the next flight. A 1.5 hour trip turned into 12 hours with no accommodations from the Airlines except a ticket to eat breakfast. For such a Billion dollar industry, a cheap breakfast is an insult toward the customer and something greater should have been done.
Very good crew, very efficient. Unfortunately not all items listed in duty free catalog were available.
Many changes need to be addressed from airport check in to flight departure. If they observe other major airlines, then they can expect what Sri Lankan airlines need to update their procedures.
Very professional and well managed. On time, great staff and comfortable.
Smooth takeoff and landing. Best service experience in all our travels over the years. Caring and attentive crew. Loved our flight to and fro.
not looking like a national flag carrier.. both the ground team and flight team are far from being kind and helpful. Not sure what's wrong.
Kayak company fake total I m not travel my payment reverse plzzz my credit card
I m not good serves poor serves I m m fake company kayak ok plzz my help my ticket cancel my tripe ok
Terrible experience. Unexpected wait due to staff delay was not taken proper care. Food inflight could be better where as flight attendees on flight hospitality was 100%
Lost Baggage - very frustrated…learned that bag was never put on plane.
I think it’s time that somebody set a standard for the temperature in the cabins. I would rather it be colder than anybody that wants to have a blanket have a blanket to keep it so warm at times is unbearable and quite uncomfortable. That’s the only thing I would add.
For the price we paid, we had a really good flight. The seats and bed (business class) was extremely comfortable. I have no complaints. The crew were very attentive and helpful. They spoke English and there were no misunderstanding although their English wasn’t perfect or fluent. You will never go hungry as there was ample food and drinks but their food for mediocre. The entertainment was limited to older movies and the wifi didn’t allow you to access some Social media. Apart from the above, it was a very pleasant flight. Would highly recommend them.
Great staff and food. Seats pretty uncomfortable but plenty of legroom. Entertainment system outdated.
The flight was cancelled without any reason. But the next flight to Shanghai has to be cancelled to pay penalty.
Gatwick London-Shanghai -Bangkok.. Would have liked entertainment screens, but I know these planes are not that new. Cheap flights at the time of booking, Emirates wanted double so you get what you paid for. I would fly again with them, but if Emirates was the same price I would go with them.
How do you run out of beer after one hour of a twelve hour flight?!
It was my birthday while I was on the flight on China eastern airlines. They celebrated my day by giving me a personalized birthday card and also a very delicious pastry. I was surprised and thankful by the China Eastern crew! The whole staff was kind and professional? My second flight into China and the most memorable! Thank you-
Couldn’t fly since they wouldn’t issue a boarding ticket. Something to do with not taking the departing flight since it was cancelled due to weather. No notice or anything about the trip being invalid. The app made it seem like I was all good for it. Never trusting travel agency
2 hours delay on the 1st plane out of the day!!!!!
The OD2204 KUL-LGK was delayed 40 minutes due to air-condition malfuntion, after inspection the technician give green light for the flight to go as usual but the air-condition is still not working properly, passengers complaining to the stewardess but they cannot do anything, I did tweet to @malindoair to complaint but no reply from them … hope this Batik Air is not having problem like Rayani Air and I do hope the management do respond to my complaint as well
Nasi lemak was horrible. Plain white rice, tasteless sambal, no cucumber, no kacang, no ikan bilis. And the chicken was colourless and tasteless, tasted like boiled chicken. Entertainment system didn't work at all.
2 delayed flights - hotel layover in a different country- lost baggage.
Silly to not even offer people water for free when they are paying so much for tickets.
You get what you pay for. It’s functional and gets you from point A to B in good comfort. However, food options are limited and cash only, Crew is a hit and miss .. they get your attention if you reach out.
Good leg room ... air conditioning was a bit warm don't Book row 8 ... no windows
They got to the terminal late, with no one on the arriving flight, boarded us late, and left us sitting there for 2 hours before they got us off the ground. They knew they were going to be late, yet they never got an updated flight plan from their head office until long after the flight was supposed to leave. They could have cut the delay in half, of at least let us stay in the terminal. Really just horrible planning.
The worst kind of budget airline. To be honest....the plane was not that bad. Would have been good to have some food choices and some water. What was by far the worse is the passengers/customers that this airline attracts. Coughing and spluttering all over one another with no masks. Just disgusting. Pay for a better carrier and get a better class of passenger.