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One location in Naples
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Reviews
2.0 Poor
Feb 2020
Pros:
NothingCons:
They literally didn't have any cars available. Multiple people there had reservations but we were all told that they didn't have any cars and maybe someone would bring back a car, in which case we could get one. Had to cancel the reservation and get one from Enterprise instead, almost missed a wedding.10.0 Wonderful
Feb 2020
Pros:
Service was great. I got my car within minutes.Cons:
The rental uses a near by hotel parking for returns. It was hard to find parking.7.6 Good
Jan 2020
Pros:
Car price.Cons:
Car choice was limited. Office and underground car location were not ideal.2.0 Poor
Dec 2019
Pros:
NothingCons:
They didn’t have a car available. Only solution offered was wait between 2-4 hours for them to drive in cars. I was 5th on the waiting list for cars that were previously paid for and reserved.3.2 Poor
Dec 2019
Cons:
Pick up and drop off very inconvenient, plus paid rental in advance, when I turned in car there was an extra 100. charge. Make sure you fully read the small print. I'm a hertz gold member and wa as really suprised hertz did this. Never seen it before. I will def look into other companies in future.2.0 Poor
Dec 2019
Cons:
The customer service at this location is terrible. I will never use hertz again.2 locations in Naples
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2.0 Poor
Dec 2023
2.0 Poor
July 2019
Cons:
I was told I couldn't pick up my reservation with my card it had to be the drivers card. I left without a car and had already paid for insurance. I am out of the $ put forth for the insurance and the plans I had were ruined because they required the car. Requirements should be listed during reservat6.8 Okay
Mar 2019
Pros:
Pick up: A one gal office. It's feast or famine. She's great though....once you get up to the counter. Drop off: Less than two minutes!Cons:
If Budget offered a shuttle from the World Cruise terminal to the counter...what a win win! Budget counter is inside a hotel with renovations going on. Only a one woman show and she does her very best. Tried to see if drop off at a city location instead of PHX. Only Kayak could do that.7.2 Good
Dec 2018
Cons:
Drop off location in Long Beach hotel was not very well marked, deep in parking garage. From garage, no clear directions to dropoff desk, which was not manned at the time but web site had listed as open.2.0 Poor
Nov 2018
Pros:
PRICE WAS OKCons:
STRANGE HOURS AND NO ONE ANSWERS PHONE LUNCH 1-2PM COMMUNICATION NOT CLEAR ON HOURS SOMEONE TOLD ME THEY CLOSE AT 1PM. NOT TELLING ME " FOR LUNCH " STRANGE PERSON. WILLIAM.2.0 Poor
Nov 2018
Cons:
No cars left. why allow a booking when there are no cars?2 locations in Naples
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10.0 Wonderful
Jan 2020
Pros:
Daniel was fantastico!2.0 Poor
Sept 2018
Cons:
Scheduled a pick up for 6 nothing says that they closed at 6. No phone call to see if we were coming or anything. Our flight was slightly delayed so we showed up at 6 10 and no car. Poor service10.0 Wonderful
Jan 2017
Pros:
The staff was friendly , they made picking up the car an easy process.2.0 Poor
Nov 2016
Cons:
The Kayak site said there was a shuttle from LGB airport to this Enterprise location. There wasn't. They wanted me to take a cab to the company whose tagline is, "We'll pick you up." Instead, I called them and they transferred my reservation to the Enterprise location at the LGB airport. They promised me the rate would be the same. Unfortunately, they then tripled the cost of my reservation. I walked 10 feet over to the Alamo counter and they gave me a car for my original rate. I'll never use Enterprise again.8.0 Very Good
Oct 2016
Pros:
Very friendly and helpful service.2.0 Poor
Oct 2016
Cons:
Bad service. I had to go to 3 different branches and and went back and forth minimum 6 times and service was bad all 6 times I asked to speak to a manager they did not allow me toOne location in Naples
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Reviews
7.2 Good
Nov 2019
Cons:
Had to take a taxi to another location which was $30 and then had to wait an hour for a car to be brought from the location we were at originally with an infant with us. Car had less than a half tank of gas and no one went over the condition of the car with us.10.0 Wonderful
Apr 2019
Pros:
Extremely friendly and extremely helpful. I loved it easy no hassle9.6 Wonderful
Feb 2019
Pros:
Customer service, prompt and efficient.. provide the necessary details.Cons:
Cleaning of the car, especially the interior.6.0 Okay
Feb 2018
Pros:
Easy to find & returnCons:
The car I ordered was not available, The up grade was a Dodge pickup. When we turned it in the bill went from $113.20 to $184.89. We didn't use it so we only drove from Long beach to LAX. I did call Avis and they will give me a credit bringing the bill down to $118.26.2.8 Poor
Feb 2018
Cons:
Our reservation was for 9, however we were delayed by 50 minutes (not arriving until 9:50) getting off the ship due due a lost piece of luggage. Then we needed to wait in line for 15 + minutes. At the time of check in we were told they only hold the car for 30 minutes and our car was gone. We were required to upgrade at a cost of $15 more.2.0 Poor
Feb 2018
Pros:
I don’t know...didn’t get a car.Cons:
The place was overbooked, and although Kayak indicated and confirmed that I had a rental car, and I got an Uber to the facility, there were no vehicles to be had, and I was abruptly notified jay there weren’t any coming in. There really needs to be some way of limiting rentals and preventing this issue (over booking). We had to walk to another agency with our luggage and pay more than intended...much more. But I got a car.2 locations in Naples
One location in Naples
One location in Naples
One location in Naples
Yes. Based on our information, BUDGET in East Side is the cheapest car hire location in Long Beach. It is located at 4100 Donald Douglas Drive.
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