I was never able to get a car from them. I paid for a car rental and about an hour before I was scheduled to pick it up, they called and told me they didn’t have any cars today. I asked “do any other locations?” They said “you can call around.” I asked if they could do that for me so they told me they’d transfer my call. Then they hung up on me. I tried to get a rental from another location. The same thing happened there. “No cars today.” I called the corporate line. I was told that someone would be reaching out to me from a third location either by phone or by email. I didn’t hear from anyone. I called back to ask to cancel any reservation I had with them. That at least was easy. However, I had paid for insurance through Kayak and now I have to email another party to get a refund for the insurance I paid on the car I never got.

2.0 Poor

Anonymous, Jan 2021

Pros:

I put Nashville airport in the search but got some Enterprise in Nashville not at the airport. Poor website design.

Cons:

Better website search design.

10.0 Wonderful

Anonymous, Nov 2020

Cons:

Nothing

9.2 Wonderful

Anonymous, Aug 2020

Pros:

They were very professional and helpful

7.6 Good

Anonymous, July 2020

Pros:

staff was friendly...reservation, pick up and drop off were very easy

Cons:

car was still a bit dirty when picked up.

10.0 Wonderful

Anonymous, July 2020

Pros:

Staff very Covid Conscious

Avis

6.0

Okay

Read 11 reviews

Cleanliness

6.3

Comfort

6.3

Pick-up/Drop-off

6.3

Value for money

5.6

2 locations in Oak Hill

Show locations

from$159/day

Locations in Oak Hill (Nashville)

1803 Church Street

+1 615 341 0477

Monday	07:30 - 18:00
Tuesday	07:30 - 18:00
Wednesday	07:30 - 18:00
Thursday	07:30 - 18:00
Friday	07:30 - 18:00
Saturday	08:00 - 13:00
Sunday	09:00 - 12:00

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2100 West End Avenue

+1 615 208 5748

Monday	08:00 - 13:00
Tuesday	08:00 - 13:00
Wednesday	08:00 - 13:00
Thursday	08:00 - 13:00
Friday	08:00 - 13:00
Saturday	09:00 - 12:00
Sunday	09:00 - 12:00

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Reviews

6.0 Okay

Anonymous, Jan 2024

Intermediate SUV

All was good exept the deposit we paid was never released , we can not get our deposit money back as our bank need a letter from Avis to release the deposit back to our account .

6.0 Okay

Kathy, Dec 2023

Full-size

The trunk was not clean. Had Christmas tree pine needles in it. We were not given instructions that our hotel room key needed to be programmed to exit the garage gate. We had to get the valet to open the gate. Nobody was there to receive the keys at drop off. We texted the number provided with no response. We did arrive 45 minutes early but waited until after our scheduled drop off time. Texted again letting them know keys were put in the Dropbox. They responded to confirm and said they did not receive the first text earlier. Later, I got a call saying they were returning my call (I had not called them). Better communication and someone onsite when scheduled would be an improvement but the employee who helped when we picked up the car was very nice.

2.0 Poor

Anonymous, Oct 2023

Passenger van

Horrible. Rented a van weeks ago. Verified the day before and response was YES! Arrive and no van available. Zero. Nada. And we had a card load of people to transport. Very disappointed. Avis is on our “avoid” list.

2.0 Poor

Janene, Sept 2023

Intermediate

The avis location closed at noon and our pick up was at noon. We had to pay for an additional lyft to get to the airport. After talking to avis on the phone we had to change the whole reservation. Why would they schedule a pickup at the time they close?

10.0 Wonderful

Edward, Nov 2020

Cons:

Nothing it was perfect

6.0 Okay

Anonymous, Oct 2020

Cons:

Travel plans change and you can't always be on time to pick up the car. I was three hours late and they gave my car away so I had to take a smaller car at the same price. This is not a good practice. The time set ups need to be more flexible.

Hertz

5.7

Fair

Cheapest deal