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3 locations in South Congress (SoCo)
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10.0 Wonderful
Brandon, May 2021
Pros:
The staff was friendly, fast, and thorough. The rep walked around the car with me to check for pre-existing damage. My car was clean amd comfortable.Cons:
I rented from an off-airport location due to the low amount of vehicles available in the city. Although Enterprise will "come pick you up", they cannot do that if you're at the airport. So I had to add a $35 Uber ride to the total. The rental was WAY overpriced for a Nissan Altima ($96/day), but they did not have to add a slew of additional fees like the airport places. But the staff were a good group of people. None of that stuff was in their control. I also dropped the car off before they opened. It was weird just leaving the car there, and putting keys in a drop box. I am used to airport locations with 24-hour presence. I never got a phone call or email letting me know they received the vehicle back. I only dropped it off about an hour before they opened, I'm sure it was fine.2.0 Poor
Anonymous, Nov 2020
Pros:
NothingCons:
When i booked the reservation i typed in AUS for Austin airport the first item that popped up was offsite. did not realize it was off site until the day off and on site was out of cars. ended up paying a lot more. Kayak automatically booked my reservation when i was just trying to see the total cost5.6 Fair
Anonymous, May 2020
Pros:
YesCons:
The AC stopped working less than halfway to my destination. I had to change the vehicle.4.8 Mediocre
Anonymous, Dec 2019
Pros:
Staff was friendly.Cons:
My car was not ready and it was the wrong type, then they upgraded to a truck, but the truck was extremely dented and dirty. Finally they got me into a Ford Fusion, but it needed to be cleaned as well.10.0 Wonderful
Anonymous, June 2022
10.0 Wonderful
Cheryl, June 2022
2 locations in South Congress (SoCo)
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2.0 Poor
Anonymous, June 2024
Passenger van
2.0 Poor
Anonymous, May 2021
Pros:
I was told hours before my trip that the large SUV that I had rented was not available. I was given a mini van and that was my only option. I even called their customer service and the woman on the phone spoke to me like I was trying to get something for free. IF I WANTED TO DRIVE AROUND IN A MINI VAN, I WOULD HAVE RENTED A MINI VAN. The Hertz front desk seemed rude and uninvolved in the customerexperience. This ruined my trip before it even started. I will never rent from Hertz again.Cons:
Everything! From fulfilling the correct rental car contract to the customer service I was provided.2.0 Poor
Anonymous, Apr 2021
Cons:
They did not have any cars available even though I had a reservation.6.0 Okay
Anonymous, Apr 2021
Pros:
The staff was considerate and professional.Cons:
There were specific notices saying that extra cleaning measures were being taken. There was a fingernail clipping sitting right in the cubby above my glove compartment. Hard to reconcile those two things.10.0 Wonderful
Anonymous, Apr 2021
Cons:
A pick up/drop off service would be ideal. Riding the city bus wasn’t too bad though.6.0 Okay
Anonymous, Mar 2021
Pros:
Car ran well. Was affordable.Cons:
Car had an expired inspection sticker, a cracked windshield, and needed an oil change before I returned it. Office seemed suspiciously vacant and customer service was kind yet oddly casual which gave room for doubt as to how protected I was with the rental.One location in South Congress (SoCo)
One location in South Congress (SoCo)
One location in South Congress (SoCo)
One location in South Congress (SoCo)
One location in South Congress (SoCo)
Locations in South Congress (SoCo) (Austin)
9500 S I-35 Frontage Rd
+1 480 439 4079
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Yes. Based on our information, THRIFTY in North Loop is the cheapest car hire location in Austin. It is located at 911 W. Anderson Lane,ste 125.
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