I believe the cleanliness of the vehicle was not up to par and that time needs to be taken to shampoo the interior. The seats were stained and the carpet could have been vacuumed. It did not feel at all comfortable. I believe the outside only was washed and that was it.

10.0 Wonderful

Jamie, Nov 2020

Pros:

The staff was friendly and the whole experience was quick and easy.

2.0 Poor

Anonymous, Sept 2020

Pros:

Nothing because i didn’t have a chance to get it

2.0 Poor

Anonymous, July 2020

Pros:

They had no cars available and didn't notify me in advance.

5.6 Fair

Timothy, Jan 2020

Pros:

The car was clean

Cons:

This location always has you waiting for a car, the car had issues with a sensor that would flash at you while you drive and turn on and off. The radio system would just spontaneously restart while driving, and they have no room for drop offs the lot was overflowing and th car has to be street parked.

10.0 Wonderful

Ryan, Dec 2019

Pros:

Friendly staff, provided free upgrade, and drop off after returning the car

Cons:

Location of store is slightly less convenient from downtown but still offered great value

Avis

6.4

Okay

Read 7 reviews

Cleanliness

7.0

Comfort

7.0

Pick-up/Drop-off

6.3

Value for money

6.8

One location in Union Square

Show locations

Locations in Union Square (Baltimore)

101 West Fayette Street

+1 410 685 6405

Monday	08:00 - 12:00
Tuesday	08:00 - 12:00
Wednesday	08:00 - 12:00
Thursday	08:00 - 12:00
Friday	08:00 - 12:00
Saturday	08:00 - 12:00
Sunday	09:00 - 14:00

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2.0 Poor

De’Andre, Jan 2023

Economy

Avis states they do not do credit checks but refused to take my debit card payment without checking my credit. I have never had my credit checked when obtaining a rental especially using a debit hard associated to a physical bank

10.0 Wonderful

Anonymous, Nov 2022

Great and comfortable vehicle. It took less than a minute...really to turn the vehicle in. Very satisfying.

6.0 Okay

Anonymous, Sept 2022

Car rental crew could not find car assigned to us. Gave us a substitute car that was not clean and smelled of cigarettes.

2.0 Poor

Ato, July 2022

I eventually got a car and the staff was doing their best.

2.0 Poor

Elise, June 2022

The place we were told to pick up our car was a damaged, closed building and we were stranded without a car. Support could not help us and we had to scramble to rent from another agency. Truly awful experience!

8.0 Very Good

KONSTANTINOS, Apr 2022

To have a toll pass.

Hertz

6.1

Okay

Read 1 review

Cleanliness

6.5

Comfort

6.7

Pick-up/Drop-off

6.0

Value for money

6.1

2 locations in Union Square

Show locations

Locations in Union Square (Baltimore)

401 West Pratt St.

+1 410 244 0278

Monday	07:30 - 17:00
Tuesday	07:30 - 17:00
Wednesday	07:30 - 17:00
Thursday	07:30 - 17:00
Friday	07:30 - 17:00
Saturday	09:00 - 14:00

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5530 Baltimore National Pike

+1 410 740 7263

Monday	08:00 - 12:00
Tuesday	08:00 - 12:00
Wednesday	08:00 - 12:00
Thursday	08:00 - 12:00
Friday	08:00 - 12:00
Saturday	09:00 - 14:00

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2.0 Poor

Anonymous, May 2024

Compact

We wait for 30" & take the shuttle to the car rental location / we wait in line for 45" for them to tell us we booked at a different location - I look at my email confirmation @ pay $39 to Uber to the location listed on my co formation email - it's a Hilton hotel & they said Hertz closed that location after the pandemic. I then try to call 9 get an actual person to try to find where our car is & after calling 4 locations & ask to speak to the local agency & no one answers any phones. I also tried to get someone at Kayak & no online chat available & God forbid anyone has a customer service phone number listed anywhere on their app. This was a pre-paid non-refundable rental. I gave up & got an Uber to our friends house which again cost $85 & we have now wasted 3hours & our friends made lunch for us & it takes another hour & 1/2 to get to their house because of traffic!! I waited on the phone over 30" to talk to someone to get credit for this debacle & received - but $3 credit - but no Uber reimbursement. I will never rent via kayak again

Budget

5.6

Fair

Read 14 reviews

Cleanliness

6.4

Comfort

6.1

Pick-up/Drop-off

5.5

Value for money

5.6

One location in Union Square

Show locations

Locations in Union Square (Baltimore)

101 West Fayette Street

+1 410 528 5913

Monday	08:00 - 12:00
Tuesday	08:00 - 12:00
Wednesday	08:00 - 12:00
Thursday	08:00 - 12:00
Friday	08:00 - 12:00
Saturday	08:00 - 12:00
Sunday	09:00 - 14:00

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2.0 Poor

Anonymous, July 2024

Supplier choice

Terrible. I recommend avoiding Budget in Baltimore. They first promised a car at noon from a downtown Baltimore location. When I arrived to pick it up, they told me my car wasn’t ready but maybe would be in an hour. An hour later, still no car, and the downtown location was closing at 2. They suggested I contact Budget and change the pickup to the airport, which I did. The person I talked to changed my reservation and promised a confirming email. I never got the email and when I arrived at the airport location, the line there was about 10 long and wasn’t moving. Eventually , I got a car at about 330 pm.

2.0 Poor

Anonymous, Oct 2022

I reserved a van over two months ahead of time. They called me at 8 PM the night before I was going to pick it up and told me there is no van. I had to go with a different company the next morning and pay twice as much. Making a reservation apperently does not reserve anything - be aware of this.

8.4 Very Good

Anonymous, Jan 2020

Cons:

I did have to interupt the attendant when I picked up the car. She was texting on her phone.

6.0 Okay

Anonymous, Dec 2019

Pros:

Staff were friendly. I was charged for gas even though I returned the car full tank.

2.0 Poor

Anonymous, Aug 2023

Passenger van

My Experience was not a good experience with Budget this was my first and last time renting with them . I was given a 12 passenger van that should’ve never left the lot . The passenger rear tire was a mess , and I hadn’t realized until I was in route to my destination i stopped several times to put air in that tire , and on the last time of filling the tire it exploded and burst my nephew’s eardrum. Which was very unsafe and scary seeing blood come out of his ear. When I returned the vehicle at the end of my trip the man at the front desk of the 101 west fayette location was no help .

2.0 Poor

Anonymous, Aug 2023

Passenger van

My experience was very poor. This was my first time renting with budget and my last . I had nonstop issues from the first day I f pick up . I was sent from the 101 west fayette location with a vehicle that should have never had a renter driving in it , the right rear tire was no good which I didn’t find out until my family and I were in route to our destination. I stopped several time to fill the tire with air , and the last filling of air turned into a disaster with the tire popping and bursting of my nephews eardrum . The man who works at the front counter of the fayette location was absolutely no help and showed no sign of caring

NextCar

5.4

Fair

Read 2 reviews

Cleanliness

6.2

Comfort

6.1

Pick-up/Drop-off

5.3

Value for money

4.9

One location in Union Square

Show locations

Locations in Union Square (Baltimore)

101 East North Avenue

+1 410 661 2430

Monday	08:00 - 12:00
Tuesday	08:00 - 12:00
Wednesday	08:00 - 12:00
Thursday	08:00 - 12:00
Friday	08:00 - 12:00
Saturday	09:00 - 14:00

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Reviews

10.0 Wonderful

Timothy, May 2021

Pros:

Friendly staff - no line, immediate service. Everything was explained and thorough. Saved a bunch of money vs. renting at BWI as we didn't have the airport-related fees, and the rate itself was much cheaper. Even with a few Ubers back and forth to make it happened, we probably saved $300 for a 12-day rental.

Cons:

Facility isn't the nicest in the world, but it serves the purpose.

1.9 Poor

Melissa, Sept 2021

Make sure you double and triple check the location. I had to shuttle to one location only to find out it was the wrong location then had to Uber to another location 40 minutes away. Then had to pay a hefty fee to change the drop off location closer to the airport. It actually took me longer to rent my car than it took me to fly to my destination. Had to have so much paperwork to even rent the car...never again!

60 travellers who hired a car in Union Square gave the car agency they used an average rating of 6.1

Average daily price per month

Car hire prices as pick-up date approaches