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No lounge access with “United First” ticket. False alarm about late flight, jeopardizing connection. Wrong meal. Loose power socket would not hold plug, could not charge device. In-flight access to text messaging did not work. Toilet seat on plane would not stay up.

Our original business class flight was cancelled so we not only downgraded but we were also spread out across the plane not sitting together in separate middle seats. My poor kids were scared and couldn’t see me on the flight and the crew wasn’t sensitive to the situation and what the airlines did to us. Very dissatisfied with United airlines.

Due to one crew member not showing up to work, our flight was significantly delayed causing us to miss our connecting flight in Houston to Mississippi causing us to be delayed by more than 6 hours and missing our event all together. Very disappointing. All because ONE crew member called in sick. United did grant us a $15 meal voucher, which was a small but appreciated concession that I wasn’t able to use because I ordered my lunch and paid for it before applying the concession, and the staff said it was too late to use it. Ugh! We also had a TWO delay coming back from Mississippi, but that was on American Airlines and it was due to weather, so not their fault. Anyway, not at all impressed with United’s handling of our flight and the HUGE disappointment of missing our important family event for our 90 year old mother. All that money and all that stress and emotions for nothing. Having to wait the hour to bring an employee from LAX seemed like something that should not have happened. Why don’t you have a local back-up? Santa Ana is not a little airport in a rural area.

Flight was delayed by 3 hours. The pilot made up 1 hour during the flight, but that made the wait at the airport 5 hours once you factor getting there 2 hours early.

Amazing comfortable chairs great snacks super friendly staff pilots did excellent job. Smooth sailing all the way. Definitely be flying United more.

Poor seating comfort, seat cushion too thin, very uncomfortable. My luggage didi not make the flight due to equipment change. At least. United had it delivered the next day. I was without my toilet items for one day.

There was either a baby who pooped themself in the seat in front of me or someone who kept farting. It smelled like human fecal matter for the last hour of the flight.

How they treated my luggage was horrible. And foods are not edible… Flight attendants were not listening my request. Etc

Due to a cancelled flight the day before this flight only had 44 people. Best flight ever on international route. Food getting better. Can United provide fruit ex apples and bananas for snacks? Crew fantastic.

weather on landing! Almost missed next flight but fortunately it was late too.

They over sold the flight and I was not able to board. Had to buy two tickets so I would not miss my connection.

The BA team at Sky Harbor is deplorable, full of unnecessary attitude and poor communication. It seems like every member of the team was looking at another to solve the problem, instead of taking agency to do so themselves. I saw no less than 6 altercations with the same gate agent where he threatened to revoke the passengers boarding pass for asking a wildly reasonable question, something as simple as where the cue to board was. I’ve complained to BA before but it seems this isn’t an issue for them, which is very disappointing

Boarding poor in London,ok in Chicago. Don’t like Heatrow/terminal5

I declined a wheelchair in Vienna as I was told it was a short walk. However, though I "boarded" the bus first, I was at the back when we got to the plane. There were steps up to the plane and no-one helped except the stewardess as I was near the top of the stairs. She found a better seat for me also.

They cancelled our flight the morning of departure at 4:30am.

Coach seats are too tight. Seem designed for small people. Food different but OK. Staff helpful.

Excellent. Very nice and comfortable business class. Only negative is that it was difficult to hear the pilot’s announcement.

Overall, terrific service, accommodations, and experience. Only reason comfort was rated lower was because it was difficult to keep a comfortable sleeping position for the overnight flight, but I also had an economy seat.

The FA told me that the dinner was vegetable curry which turned out to be vegetarian (tofu) which I don’t care for but that was the only disappointing part of my trip.

Emergency row seat less comfortable than promoted. Restricted by emergency life raft storage.