Everything was great keep up the good work 😁, can't ask for more.
Flight from SFO did not include entertainment as it was not working the entire duration of the flight. Was informed that there would be a $350 voucher for the inconvenience. Uncertain how the voucher will be provided.
It was an average flight. I would have expected more from this airline. Food, seats, service, etc was just average. I just give them some extra points for offering free WiFi on board with just a Krisflyer account.
Check in was easy through self-check-in kiosks just like domestic flights. Staff onboard were fantastic. Some "book the cook" good options weren't great, others really good. Entertainment options a bit limited to what I've experienced on Qantas. Overall a good flight though, especially for the price.
The food options and quality could use some more excitement and variety.
Great airline. Excellent service, good food & lots of TV movies/shows to choose from.
Overall, very good. The food was better than expected with the exception of the pork and potatoes dinner at the end of the flight. My family all selected that dish and did not set it. I tried a bite also and it was honestly terrible. Also, it would be helpful to know when the snacks in the back of the plane are available.
I was a member of Krisflyer for ten years, but my last flight to Tokyo was a disaster. I had to stand in line for four hours before check-in because they were late opening the counter, and there were more than 50 people behind me. The plane was extremely small, and the food could have been better. When I dropped off my stroller before boarding the plane, I expected to receive it upon exiting for my transfer. However, they returned the stroller to the checked baggage because they said I was late getting off the plane. Of course, I was late; they assigned me a seat at the back of the aircraft, and I was traveling with a baby! The worst part was when I arrived in Jakarta. They damaged my stroller and refused to approve my claim, so I had to pay for stroller rental because of the damage they caused. I don’t know what happened to Singapore Airlines, but I felt like I was flying with a budget airline.
On time boarding I would like to see ground hostess to help transit customers to direct them to the right terminal and boarding gate. Last night, all the transit customers on SQ484 arriving Singapore had to merry go round to look for terminal and boarding gate to board SQ128 transit to KL Malaysia. We went to Terminal 3 taking the Skytrain to T3 and back to T3 to get out to look for different Skytrain to T2. On arrival t2, we had to go round to ask which boarding gate to KL. We only had 5 minutes to make to the boarding time at 6:55pm but we already spent more than 30 minutes running around to find the boarding gate. We were late at the boarding gate.
The seats were more narrow than at other lines. Food was mediocre (economy class)
The cabin crew really looked like they wanted to be somewhere else. They weren't really interested in providing an attentive service to full fare paying passengers at all. However the Captiain's in flight announcements were relaxed and very entertaining.
Crew were professional and responsive. Food was mediocre and breakfast could do with revampinmg
Food was very ordinary for premium economy, very small portions.
i dont know WHY they call it business class. the seats are NOT significantly wider than economy seats, they just do not let the middle seats be beepked to give the illusion of more space between passengers. the seats do NOT recline any more than economy seats either. the only real difference is the full meal served to business (vs none for economy). I would rather have a wider, lie flat ACTUAL business class seat with no food for a 3 hr flight. this was pretty disappointing to say the least.
There wore nice leather like sits, in my opinion seats lay out bit tight . Crew was great they did averything possible to make averywone comfortable as possible, food was, think worst I ever head on flight, head chicken and yellow rice. Ice cream was a nic treat.
Our previous flight was delayed but they waited for us to board.
Flight was delayed, short time connection to next flight but we make it, service was good, worth to fly just to try thair on board blueberry juce. Eccelent communication with airline.
My American Airlines flight was deleted and you guys never let me know
The entertainment system did not work. And we waited 45 minutes in our seats after we landed before we got to the gate
It was a pleasure definitely going with Iberia on my future travels
Easy and quick check in, clean and nice seats. Overall excellent experience.
More than 3 hours delayed. And they knew about it the night before already. I had a laugh when the captain said - don’t take out your frustration on the staff. Before take off Business class seats had very little space. My knees were digging into the seat in front
The trip from Portland to Italy was great. However, the trip from Italy back to Portland was terrible. We started off leaving an hour late from Pisa to Heathrow, which then made it too late to reach our connecting flight. We were instructed by a flight attendant that we needed to go to "anyone of their colleagues" and we would need to change our connecting flight. Once we finally found someone from BA and stood in the long line of other passengers. Someone from BA came up to us while in line and asked if we were re-booking due to a delay coming into Heathrow. We told them we were, and she asked if we even checked to see if they already re-booked us. Nope, didn't know they would do that, so yes, they did in fact re-book us to a flight that would leave in 45 minutes, and we didn't have a boarding pass. "no problem just go through security and tell them you don't have a boarding pass" - It doesn't work that way. No one including security knew what to do. They kept sending us all over the place to people that didn't know what to do. Finally made it through security (after 30 minutes of everyone trying to figure out what to do with us). BA put us on a flight with Delta so we had to go to Delta to get our boarding pass. Flight was already closed, so Delta said "you need to go back to BA". Waited in line for 30 minutes due to only 2 people trying to help everyone. She got us out on a new flight that left the next day, with a connecting flight to Seattle. They put us up in a hotel that was obviously run down with a lot of passengers from BA. They told us to come down and get dinner - sent to a buffet and told we had to sit in the back of the restaurant. The buffet was not good. However, we hadn't eaten all day, so we were both starving. They had a vat of a meat sauce that said "chicken sauce". I started eating it (on tope of the rice they had) and just about chocked on a chicken bone and then found several other chicken bone slivers. The other dish said "chicken curry" tried that instead and there were whole large bay leaves that I didn't see (because it was dark in the back of the restaurant) and got one caught in my throat. Frozen mixed vegetables that said "fresh steamed vegetables" nope. Got to the airport early the next morning so we could make sure there were no issues. Flew out from Heathrow to Seattle (crew was great) landed in Seattle 20 minutes early, but couldn't get off the plane for 1/2 hour. Our connecting flight was in 2 hours. Got off the plane, and it took 1 1/2 hours to get our luggage. After 30 minutes, I went to BA's customer service desk to see if she could help. Her response was "it's not really my issue" after 3 passengers told her to make it her issue and find out what was going on, the luggage stared coming out. Needless to say, we missed the connecting flight again! BA had rebooked us with Alaska for our connecting flight. So glad they did, because Alaska was fantastic! The rebooking process was much easier and they made sure we got out of Seattle that day so we could get home. All in all, I will never fly British Airways again.
It was purchased as British Airways but for some reason was Iberia ???
Flight delay of 4 1/2 hours with no reason for over 3 hours. Missed our connection in Rome & had to pay for an additional flight.
Flight on time. Food was poor - low quality and hard to eat due to poor layout
American Airlines is the worst airline to fly. you can’t get on an earlier flight if you don’t have ‘status’, they cancel their flights with no warning, and they lie about why their flights are delayed so they don’t have to pay for meals or hotels. They lost me as a customer after this trip. I’ll be flying Delta or Untied from now on.
What a great flight that was. Leaving from the small London City Airport, which was easy and convenient to get to on public transport, The flight was slightly delayed, but no big deal. The crew was attentive and served the light sandwich meal, a snack and a soft drink with a smile. The seats were ok, but the same like other budget airlines. The onboard luggage allowance was good and way better and hassle free compared with budget airlines. Well done B.A. and keep the good work up 👍👏
A cattle car, but at least they didn't lose our luggage this time.
Our first class ticket was a coach seat with a tray wedged in the middle seat. Seats were the same as coach seats and there was no divider between classes of service. Never seen anything like this before.
