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The flight attendances were very helpful and friendly ! Dinner and breakfast were great . The seat was not too comfortable though .

Overall good. We had to transfer to Bradly terminal. We had requested wheelchair assistance. The bus that picked us up had to wait for other passengers. The wait was long. Then, at the Bradly terminal we had to wait an extended period of time for the wheel chair assistance. These delays caused tension at checked in and resulted in arriving at the gate as passengers were boarding.

The boarding process was less than ideal. While I liked being greeted with “Kia Ora”, the rest of the process was very average for business-class travel — queue, crowding, no clear separation between economy and business premier. The aircraft felt old, even though I believe it was only 6 years’ old. Travelling in Business Premier in Air New Zealand is like sitting in a glass bowl. One can see everyone, and everyone can see others. Very bad structuring of seats. If you have a choice, fly another airlines like Singapore Airlines for business — I had the option, but chose this flight due to it’s departure time. Regrettable decision. I had opted for Vegan food choice. Very poor food as well as service. It is as if the chefs preparing the meal have little idea what nutritious, healthy and filling plant-based food is. And the crew were totally uncoordinated. In the main dinner meal, the first thing I was served was a fruit bowl, and then followed by other items. No mention was made that the fruit bowl (served first) was the dessert! And then after my meal tray was cleared another steward (not the one who served the main meal) comes around asks me that now that I had had the would like the dessert. I said yes, please. He went off and comes back to tell me discreetly that I’ve already had my dessert! He also didn’t know what the dessert was — and I guess it was the fruit platter that was the first item I was served. I was traveling with partner, who had similar experience. For her, they just cleared her table without offering dessert. Extremely poor coordination. The area behind the seats was extremely dirty. I just happened to use the overhead light to try and locate something that had fallen, only to be horrified at the dust, crumbs and all kinds of other particles. The only good thing about the flight was that when it ended, our bags came very very quickly. But that I guess is more to do with airport operations for Air New Zealands at Auckland Airport rather than the flight itself. I would think very hard next time I have to fly Business Premier in New Zealand, especially on Boeing 787-9NZM, which this plane was. Basically if you are selecting seats and find that they are at a diagonal angle, do not book this if you are looking for luxurious travel. Better off with premium economy or a good economy seat. The quality of food and service indeed was way below par.

Gate agent was fantastic in Auckland. They wanted to charge me for my two bags even though I was gold member with United in Tonga. So I had to pay for an upgrade. The meals on both flights had no vegetarian option. The only one item the salad was not tasty at all. Good thing I had brought my own snacks. The bread was white roll which is so not healthy. I think New Zealand air can definitely improve their food offering.

The entire process was excellent! The economy sits are a bit snug so I'll have to be sure to purchase premier or business class next time but, other than that, food, service, attendants were exceptional. Gate agents and ticket agents too!

Short flight so no entertainment, turbulence so no food service - overall flight as expected

All was good, the only thing was it didn't run on time.

Great meal. Best seats ever! They need to teach other airlines how to do that.

Overall excellent but the Captain kept the seat belt sign on for far too long, especially at the beginning and end of the flight. It was 2 hours after take-off before the crew were able to start the service (on an 11 hour night flight, reducing our sleeping time) and the seat belt sign on went on during breakfast (90 mins before landing) and was not turned off again until we landed. This made for an uncomfortable journey of trying to limit fluid intake because it was unclear when the toilets would be available for use.

The staff and crew on board were excellent. Business class however, was very weird. I thought we would have individual pods, but the way it was set up was unexpected. Not very private and If you wanted to lay down, you had to have an entire bed made up for you by the crew, rather than how Delta one works where you could just lie down whenever you feel like it. It was a 16 hour flight. I chose not to have my bed made, and that turned out to be a good idea because everybody who had their bed made had to wait for the crew to roll up their mattresses. So strange!

First time in a long time and look forward to many more

The food wasn’t very good but everyone on the plane was great.

Hawaiian Airlines is one of the best. The flight attendant are attentive to your needs courteous and very polite. The entertainment on the flight is also very good with numerous choices and TV movies. I would definitely recommend Hawaiian airlines.

Paid for extra leg room but seat was still uncomfortable! Not flying Hawaiian again.

Enjoyed the warm hot pocket and frequent checks for more water during the flight. Wish there were more in-flight entertainment options.

Board the planes first class first then the back to the front! And when getting off should be first class and front to back. Food is awful

Probably the only airline offering some snacks and beverages included in ticket price. Always on time.

I really love flying Hawaiian. From the uniforms, to the decor to the soft purple lighting it is truly an exceptional experience. I haven’t been to Long Beach Airport in over 10 years, but I was impressed with the ease of renting a car compared to LAX. I might be switching my flights to this destination from here on out!

I never could connect to a movie. The site is not user friendly

Super disappointed with the food. For first-class it was very low quality. For the price of the ticket, I was expecting so much more from Hawaiian Airlines.

Virgin changed the flight to an Alliance flight. Smaller plane, tea coffee and water the only refreshments available and not sure what happened to the extra money I paid to sit in a selected seat with extra leg room. This is obviously a regular switch as it happened on our flight there and back. Do not recommend.

Late boarding, late departure due to weather and slow boarding, packed 5+hour flight, only 2 toilets for main cabin, tight leg room, no free food except tea, coffee, and water, arrived 75 minutes late.

Cramped, crowded flight, with no complimentary food except coffee, tea, or water.

Check-in was good and efficient, Boarding was quick and easy. Didn't like the entertainment side of things requiring your phone to connect for a screen, my eyes are bad enough to use my phone more than I already do. Trip was comfortable and baggage claim was good. If coffee and tea were free, then why not a soda or juice as well, its not like its an alcoholic drink.

Check-in was good and efficient, Boarding was quick and easy. Didn't like the entertainment side of things requiring your phone to connect for a screen, my eyes are bad enough to use my phone more than I already do. Trip was comfortable and baggage claim was good.

The flight was delayed by 45 minutes, but boarding, actual flight, and crew were great. However, there was Zero free food and only water, tea, or coffee to drink. Everything else was for sale. No onboard entertainment but it was a short flight.

Boarding was smooth after a 25 min delay. Notification of delay could be more efficient and change in boarding gate was not notified on the flights board or app.

Excellent. Shelley was very attentive and caring regarding my sister who required pre approved oxygen during the flight. Shelley checked up on her regularly throughout the flight and made her feel more relaxed and comfortable.

I did not use the in flight entertainment, but the selection appeared to be decent. Take off was delayed, but otherwise the process was uneventful.

Great flight - on time, lovely staff. I’ll always have the same complaint and essentially it’s the limited food options for people who are celiac. But that’s all airlines !

Cabin was pitch black, even during meal service. The reading lights for seat 2E/F did not work, and seat 2E did not recline.

This was a 5 hour flight with no entertainment and with a snack being provided (pretzels and fruit bar), which are both high in carbs and sugar. Nuts would have been a better choice.

The seat seemed roomy, the service was good, everything was fine.

Was realllly smooth. It was delayed but we were well informed.

Connection coordination with Star Alliance partner could be better. Lots of check in setup was not interlinked between operators.

The senior flight attendants were amazing. Totally different vibe from other carriers. Easy 10 hour flight in Business Class. Great food. Good humor as well.

Good plane, crew, and flight. Boarding was a bit chaotic. Bathrooms were unacceptable. United DESPERATELY needs a new terminal at IAD.

Haven’t used United in a while. Was surprised with the free blanket and earphones. Service was great. Huge plane. 9/.row.

Delayed by 2.5hrs any longer and they would’ve had to honour their own policy for breaking their own rules and regs. Not cool, especially when I have an infant child that needs to stay on a routine and they get schedules.

The width of the chair is very small. Not comfortable at all.

Nice crew - very small plane and uncomfortable, with no entertainment options…

The TSA people or whatever you call them were a bit rude- I asked why I had to take my shoes off bc I'm 75 and in the USA, I don't have to. The man didn't need to snap at me. It wasn't even busy! The plane was ok, a bit small for such a long flight, but I'm very familiar with the 737 used ( I fly it often between SFO and SAN) service was ok-nothing special. If I drank alcohol I guess I would be happy with free choices. the plane was HOT and even the FA commented on it. They tried to get it cooler, but it never happened.

Multiple change of the gates at Pearson, delayed flight was extremely uncomfortable.

Easy boarding, punctuality, decent service. I can only complain about the measly snack.

Never made this leg of the flight since we rebooked through United instead. Did not make it to immigration/US custom due to the delay. Had to spend the night on our own dime in Toronto

Booked flight was cancelled. Was rebooked but sat in airport for several hours for new departure.

Staff were amazing but there check in machines need a major update! Absolutely horrible machines the staff were so sweet and helped but everyone. Was in need of help. They need to update it

Seat change. New seat 5 rows back from our group. Flight ok but we had to wait for half an hour after we landed for the gate.

YYZ air Canada security messed up which led to my kids missing their flight and having to go on a separate flight later in the day without the rest of the family. Customer service was horrible and have no sense of urgency or compassion for their customers. They refuse to compensate for their errors and making my kids wait hours in the airport. This isn’t the first time we have had issues with this airline and I won’t be flying with them again.

United did not permit online check-in from home as document scans were not getting uploaded. This should be fixed their app