Flight from SFO did not include entertainment as it was not working the entire duration of the flight. Was informed that there would be a $350 voucher for the inconvenience. Uncertain how the voucher will be provided.
It was an average flight. I would have expected more from this airline. Food, seats, service, etc was just average. I just give them some extra points for offering free WiFi on board with just a Krisflyer account.
Check in was easy through self-check-in kiosks just like domestic flights. Staff onboard were fantastic. Some "book the cook" good options weren't great, others really good. Entertainment options a bit limited to what I've experienced on Qantas. Overall a good flight though, especially for the price.
The food options and quality could use some more excitement and variety.
Great airline. Excellent service, good food & lots of TV movies/shows to choose from.
Really enjoyed the flight. Our flight attendant on the way back SIN-LAX was exceptional I didn’t get her name but she was so kind and went above and beyond to make sure I was comfortable. I had a bit of a panic attack and she checked on me a few times to make sure I was ok. Really appreciated her attention and service. Thank u
Overall, very good. The food was better than expected with the exception of the pork and potatoes dinner at the end of the flight. My family all selected that dish and did not set it. I tried a bite also and it was honestly terrible. Also, it would be helpful to know when the snacks in the back of the plane are available.
I was a member of Krisflyer for ten years, but my last flight to Tokyo was a disaster. I had to stand in line for four hours before check-in because they were late opening the counter, and there were more than 50 people behind me. The plane was extremely small, and the food could have been better. When I dropped off my stroller before boarding the plane, I expected to receive it upon exiting for my transfer. However, they returned the stroller to the checked baggage because they said I was late getting off the plane. Of course, I was late; they assigned me a seat at the back of the aircraft, and I was traveling with a baby! The worst part was when I arrived in Jakarta. They damaged my stroller and refused to approve my claim, so I had to pay for stroller rental because of the damage they caused. I don’t know what happened to Singapore Airlines, but I felt like I was flying with a budget airline.
Crews were very caring and polite. Washroom was surprisingly clean. Overall experience was good , only food choices was very limited. Thanks
Flight was delayed by baggage loading onto the plane. This was attributed to "inclement weather" (some moderate rain) which could be said to be beyond the airline's control, but the problematic part was that the plane was boarded and doors shut so that passengers sat in a cramped plane with rising temperature (full flight) for an hour. The airline was aware of the status of baggage loading, they could have deferred boarding to keep passengers comfortable.
Good communication regarding any updates time of flight and flight delayed. The fight was delayed by two and half hours at eleventh hour. That was unexpected, especially when you international passenger.
The service was excellent. The quarters were a little cramped in Economy, and we had to exist there for 18 hours.
It was very nice. I will try to fly with Qantas whenever I can.
Terrible. 6 hour delay with no explanations and only 15 dollars in food credits. A disaster. I'll just leave it at that.
We paid for business class seats for the comfort that comes with that but couldn’t use the bathroom as it was full all the time.
Flight was cancelled about 1.5 hours before departure. Replacement flight provided scheduled 1 hour later. Late boarding, late departure and arrived Melbourne nearly 2 hours after originally scheduled.
Flight is overpriced. Quality of service is poor. Constant delays. This flight again was multiple times delayed. The relaxed and careless attitude of staff is appalling. People are busy and it does matter if we do things more efficiently than chilled out. Once the flight was ready to depart we had more delays due to the careless approach of boarding passengers. Food is highly processed with limited options and super unhealthy. Leg room is shockingly bad. Even the biz class is pretty bad. Coupled with the horrendous prices Qantas only benefits given Australia is their home market. Otherwise they are not competitive at all.
The flight was good, long obviously but smooth. The seats are pretty small, definitely notice a difference for long haul compared to Emirates or Cathay Pacific it’s more like medium haul seating for space. Food options were good, children’s meals were good for my fussy 3yo.
Top notch service, good selection of snack and meal options, generous accommodation for luggage, and great selection of in cabin entertainment. I really appreciate the offering of pillows, blankets, sleep mask, tb&paste, and earplugs. The only complaint I can make was that my seat was horribly uncomfortable and lacked cushion.
An extremely long flight packed in like sardines. But they feed you often with meals,drinks and snacks. They have a lot of movies and audio books
All fine - you get what you pay for ! and it is a bargain
AirAsia kept us waiting for hours due to a technical issue with the plane, then eventually cancelled the flight. Unfortunately there is no-one to call or speak with at AirAsia, no customer service department at all, so I flew with another airline instead. Now I am going through the fun process of trying to get a refund from AirAsia. I strongly recommend that no-one flies with them, it's just not worth it.
The best part was Tony Fernandes actually reinstated the Buttercake menu. It has gone missing after Covid & i made a complaint in one of my Tweets back in October 2022. Both flight D170 & D171 landed very smoothly- kudos to both pilots!
The worst experience in any flight I have ever had, delayed for more than 10 hours, lost my other flight so I lost one day during my trip. Didn’t gave me facilities with my luggage either. Never again
I was next to a quite large person. Soni essentially had 2/3 of my seat for myself and couldn't sit properly. Even though there were some other seat available, the staff refuse that I occupy another seat.
Pros: The staff was very friendly. Cons: Long delay. The food is terrible.
I’m a frequent Traveler on all types of airlines, including budget. This was the worst flight experience I’ve ever had. Something was wrong with AirAsia’s systems and we were the whole flight was rescheduled to the following day, the third flight it happened to. Apart from an email which gave the new date the web and app said the original flight date which meant that there were hundreds of people queueing at the airport to try and find out what was going on. People waited six hours to talk to customer service who gave advice that didn’t match the web or app. Nightmare. just advertising for spending the extra hundred dollars I’ve ever seen.
