The only issue had when i mentioned about comfort was the man beside me was on the larger side and took about 1/3 of my seat where i was pressed against the wall/window of the plane for the trip.
The check-in staff, boarding staff, and flight crew were all very friendly. Really miss the Porter lounge in Ottawa.
Thanks for giving a beer to everyone in the seat infront of me and then telling me that I can’t have one because they are going to land. I guess I need to pay for a seat and then pick one in the very front of the plane
The flight was delayed by more than one hour. The terminal was consequently overcrowded and hot. We lost our car reservation and hit rush hour traffic in Boston, which added two hours stuck in traffic to our trip.
Awesome, the whole way through. Thank you, this is the new Canadian Airline benchmark.
We were given a complimentary seat upgrade which was so unexpected but so lovely!
Porter was excellent. Boarding was a breeze. The seats were a little uncomfortably but the overall trip was excellent.
Only packaged snacks were served. It was a flight at lunchtime and a hot meal would have been a great.
Reserve check-in was very slow compared to regular check-in. Internet was slow
Lavatories broke with an hour to go. At least we were on time.
Too squished in seats. I'm 110 lbs and 5'6....can't imagine being any bigger and flying
Flight was delayed. Arrived in Vancouver at 3 am. Not a great experience.
Original flight canceled and communicated poorly. A series of gate changes , delays and plane changes followed. Even after the entire flight boarded there was another plane changes followed. Food vouchers provided to my travel companion but not to me despite being on the same reservation. No in flight entertainment. The entire experience was terrible although the flight crew were great.
Flight was on time. Online check in capabilities made things quick and easy. Zone boarding was enforced, which I appreciate. Everyone was not lining up ahead of their zone being called. Crew was professional and friendly.
Dogs. Dogs. Dogs ! Who the hell thought letting dogs on board was a good idea ? Yapping dogs on both flights ! They ruin the experience for everyone else around because you try to accommodate everyone. Please send me a refund.
We booked Premiere (their version of first class) and Premium Economy seats. We boarded an old swoop flight with all coach seating. No benefit to paying higher fare and no apology or reimbursement.
Flight was delayed 1.5 hours. Baggage took 45 minutes to reach carousel
The quality of service at WestJet has really decline in the past couple years. Now they rarely leave on time and are full of excuses to obviously try to minimize their responsibility for compensation. Reality and what is mentioned at the gate for delaus rarely jive. If you apply for compensation even if appropriate, you are declined. They need to get back to doing the small things great rather than look for more reasons to grab money.
Credit to the check-in staff for offering no-charge to check our carryon. We had 2 checked suitcases already, and it was easier instead of at the gate.
The big lady was sitting right next to me and the button to recline my seat was blocked by her huge arm. No power outlet for chargers. No inflight Wi-Fi movies
Everything was good till we got to yyz...then we got to the gate and there was NO GATE AGENT. We waited 15 min before disembarking. No internet No IFE Old aircraft Second leg in two weeks NOT IMPRESSED
The flight was delayed at the last moment quoting an absurd weather reason. This delay led to an issue with my connecting flight. I was made to run (literary) from this flight to the next one ( as they preponed departure. I was still in my DCA to YYZ flight when the boarding started for the next connecting flight. After my sprint to get the connecting flight, found that no place for my carry on. Had to sit for 3 hours with my back-pack on my lap , it was the most uncomfortable and inconvenient journey with little to no empathy shown by cabin crew in both flights. Another poor show from Air Canada!! Cant help because of lack of options !!
I was not even asked if I want some water. Joke. Steward gave me a biscuit cover in chocolate and did not even look at me.
Ok Did not like that the second leg of flight was moved earlier making it a rush to make
Overall it was great! Seats were comfortable. We were offered snack and drink on the way to Florida but only a drink coming back. Free messaging for aero plan members was a great feature to have on board so we can connect with loved ones … entertainment like movies and shows was also a good selection!
The problem in part was with the airports, not really the fault of Air Canada. Confusing directions regarding the gate, in Seattle the recommended shuttle train entrance was not working. Simular problems in Toronto. Baggage arrived in good time. Marx Bros movie on entertainment from Seattle. I was told I was laughing too loudly, by the flight attendant. No lounge in Seattle. Lounge in Toronto excellent.
Made me check my carry on despite there being dozens of empty bins when I boarded which significantly inconvenienced me.
I arrived for my flight and was told I was now on standby as my assigned seat when I purchased my ticket was just deemed unusable 15 mins ago. My parents had to wait and hour and a half at the airport to see if I’d get in the plane. Finally when all passengers had boarded the plane I was finally told they did have another seat for me. When I boarded I saw someone else sitting in my originally assigned seat. It was in the emergency exit row and has extra leg room. I have sat in this row many times and am able to help in an emergency so no reason for me to have been kicked out of this seat. The new seat I was assigned had no padding and was extremely uncomfortable. Upon landing my back was very sore and I will probably need to see a massage therapist to help ease the tension. There was no tv or way to charge my phone on the plane. Worst flight I’ve taken in a while by far.
My wife was in a wheelchair. Most accommodating and kind staff!
The flight was delayed 2 times. The 2nd time with no knowledge of why.