Generally good. I didn't have any food on the flight so I can't make a judgement. It smelled good.
Efficient, comfortable and clean-very good flight with friendly staff and crew
On a 45 mins flight to Koh Samui from Bangkok we were served delicious shrimp pad thai and hot tea. The flight crew did an awesome job serving a full flight.
Seats are tight and leg room so small. We had deep impressions under kneecap from the seat in front. A sign that Bangkok Airways is fully aware how small it is built is the cutout in the table. Very uncomfortable for people in size 1.80 m or more.
This is my 2nd flight with this airline. Service is very good. I was surprised they served a meal on such a short flight. The airplane landed so smooth that most people were unaware the plane had just landed. About half of the people on board applauded.
The staff were helpful and very pleasant. The food is tasty and there’s plenty of water provided. Flights are well air conditioned.
The food was inedible- The rice was hard as a rock The chicken was hard and could not chew Horrible meal. Don’t even serve it. It was an insult to think that you would have even served it.
I fly Bangkok Air regularly. Could say I am loyal to their airlines and program. The only two comments of critique I could offer is (1) using the credits from accumulated miles is not as streamlines as some of the other airlines programs I am or have been a member of... and have lost opportunity to use them before expiration. (2) Sometimes, the plane is boarded / un-boarded with a service bus that has to navigate the airport and adds unwelcomed overhead time (especially during de-boarding). If have checked luggage this is transparent; if only have carry-on will slow your departure from Suvarnabhumi by ~20 minutes or more. Otherwise, a fine airline.
Should be better if they provide more decent snacks. Also my flight took off was delayed by 15 minutes. I'd like them to improve to more punctual timing.
Bangkok Air has been hit with the challenge of flying during COVID like everyone else. Still, they are early to get started again and offer normal services when possible. It is nice to have a lounge for all passengers vs. going to gate and sitting to stare out at planes.
Paid for a meal we didn't receive. They admitted they had forgetten ours. No compensation or rectification offered. We requested if they would just give us a glass of wine instead and we would call it even. Crew advised they could not do this and to go to Air Asia counter on arrival and request a refund. Our flight didn't arrive until 2am so this was not a viable option. The crews solution was if we wanted a wine we should purchase one. I was unhappy with that suggestion considering they had already ripped us off with our meal.
Took 4 flights in 5 days 3 out of 4 left late about one hour each.
The boarding process was very poor - refueling on so rear ladder blocked. I think while boarding both ladders should be accessible so that passengers are comfortable instead of crowding through front ladder
No WiFi or movies. And the seat We’re uncomfortable. Good thing it was a short flight
It was on time! First time in a long time for Air Asia. Thank you!
Nightmare at check in because of restrictibe and unmanageable baggage rules. Very long line and slow because of these policies. Not a smart way to make $
Very few crew meant that we had to wait almost 2 hours just the get a drink!
I get so tired of the constant delays, but there are so few options. The plane is coming from Bangkok each time. Why are the flights so regularly delayed. I do appreciate the speed of the baggage delivery into the terminal.
We had a 3 hrs delay and they offer McDonalds pineapple pay. They charged us for extra grs of luggage and the experience was not good
Thai Air Asia no longer has customer support that you can call and talk to. All support is done by chat bot or self help websites. This can be a major issue if you have a problem and it bit us so we can’t recommend nor will we book with them again unless as a last resort.
Never on time when I fly and Thai Vietjet App is too complicated. I had booked und paid for seat number 15A but when checked in, I got another seat number and row. I paid extra 50 bath for what??? They couldn’t change and I got no refund. No time to discuss with the ground crew to change it. I would never pay for seat anymore.
Excellent experience nothing could be improved with staff. Was hoping someday the airline will use tape recorded lfor languages that are not common to staff. Probably with AI it might be a good addition
Need more where chair assistant helper I request, but no one help me.
We were packed in like sardines. They did not even serve water on the flight!
Everything was good just the part on the need to transfer via bus to plane
Around Asia, Vietjet is always my favorite airline. Great service and beautiful stewardesses :)
I get tired of Viet Jet's regular delays. I tell myself every time that I need tp switch to Air Asia, which I have, but AA doesn't always have flights when I need them. Oh well...
Worst experience, hands down. With a movable departure time it's impossible to know at what time to go to the airport. On the day of my return flight I received a kayak email informing me that my flight was bent rescheduled for an hour earlier. I literally had to run to the airport to learn it wasn't true. Never again
There were four delays over a period of 3 1/2 hours with very little advance warning. There was no explanation offered as to the reason for the delays. I hope I never have to fly a Thai Viet Jet Air again.
Delayed boarding, deboarding by bus - time to choose another airline.
