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The planes are getting quite old, the staff are quite ok good ok thanks Garuda

I liked most things except the cabin was way too cold for most of the journey. I prepared by putting on long pants, shirt, jumper, shoes and socks. Still cold!

It’s been a while and I saw lot of improvement. Flight was on time, friendly air crew, good food and comfy leg room.

For ground ticketing crew to honor the seat I’ve chosen instead of separating me from my family WITHOUT INFORMING me!

Good, ontime performance...hard products is somewhat out of date

Food quality can be improved for the price of the ticket.

On air services are excellent. The Garuda Lounge at Terminal 3 Soekarno-Hatta International Airport need to have special management attention in cleanliness and the service quality.

I hopefully cancelled this flight and will get a refund. I am disappointed that you did not stop alerts about this flight and seem to think we went on it. It doesn't seem like your company communicates well internally. Also from my end, I hope you have some clout to resolve things. That has to be part of the package you offer. Thank You, William Ashley

At CGK, need to walk from one gate all the way to the other gate to board the plane. Which makes me wonder, why can’t we just gather at the correct gate in the first place?

Lion Air aircrafts always switch off A/C while parking in the tarmac and let its boarded passenger feel "the sauna". I believe modern aircraft has what so called APU to power the AC while waiting for boatding procesd

There was a stopover and they didn't tell us we had to deplane, our ticket didn't show this stopover and there was no time for a layover, just 10 minutes to run from one plane through security to another plane with the same flight number. They don't serve even water on the plane, it was awful.

One hour Late to board. An additional hour later to arrive at our stop. Not running A/C while boarding so even the cabin crew were sweating profusely. My knees were into the next seat for the first time in my life. Cabin seemed in okay condition.

Flight was delayed by 2 hours, there was a pack of biscuits and water included as compensation. It seemed to happen a lot as some people knew it was going to be delayed..

Boarding was delayed by a quarter hour but take off was delayed about half an hour from the scheduled time. But the longest delay was in the waiting time for delivery of the luggage after arrival at Jakarta International Airport which took an hour after passengers disembarked into the terminal.

The trip canceled and transferred me to another flight after 1 hour