Crew was great but flight was delayed almost three hours due to a technical issue and we had to go back to the terminal and wait for another one.
Being told why we delayed three hours and not even given an apology by someone. Not a word. Not my airline of choice ever.
Checked Baggage line up was long but moved quickly, rest of the process, boarding, crew was excellent
Virgin has always provided a smooth and comfortable flight. This one was no different. Seats are comfortable. Staff are great. This is my favourite airline.
Virgin changed the flight to an Alliance flight. Smaller plane, tea coffee and water the only refreshments available and not sure what happened to the extra money I paid to sit in a selected seat with extra leg room. This is obviously a regular switch as it happened on our flight there and back. Do not recommend.
Late boarding, late departure due to weather and slow boarding, packed 5+hour flight, only 2 toilets for main cabin, tight leg room, no free food except tea, coffee, and water, arrived 75 minutes late.
Cramped, crowded flight, with no complimentary food except coffee, tea, or water.
Check-in was good and efficient, Boarding was quick and easy. Didn't like the entertainment side of things requiring your phone to connect for a screen, my eyes are bad enough to use my phone more than I already do. Trip was comfortable and baggage claim was good. If coffee and tea were free, then why not a soda or juice as well, its not like its an alcoholic drink.
Check-in was good and efficient, Boarding was quick and easy. Didn't like the entertainment side of things requiring your phone to connect for a screen, my eyes are bad enough to use my phone more than I already do. Trip was comfortable and baggage claim was good.
The flight was delayed by 45 minutes, but boarding, actual flight, and crew were great. However, there was Zero free food and only water, tea, or coffee to drink. Everything else was for sale. No onboard entertainment but it was a short flight.
It’s a two prop flight so I had problems with my ears on re- entering ! But otherwise fine
I love flying with Qantas. There was no onscreen entertaining on this flight, and only a snack provided (not a meal) but still better than Jetstar or Virgin (in my opinion) so still happy.
Complaint is with American Airlines which delayed our flight from salt lake to Dallas reaulting in us missing our connection to Brisbane. Had to spend 24 hours in Dallas to wait for the next flight. Awful experience and ruined my wife’s birthday.
Wheelchair assistance to move through the terminals and to/from the plane door was excellent. No vegan snack on the flight, only something with salami and cheese in it.
The old Plane had not been cleaned properly in a long time.
Planes was old - business class seats looked like they were installed in the 80s
Our baggage didn’t arrive with us on the plane. Need I say more?
I got upgraded from economy to business, and the experience was outstanding
I have taken this flight many times. It is ALWAYS late. Every time there is significant delay (1-3 hours) before boarding. It’s very consistent. Even after boarding the expected landing time was delayed twice. The seats are very narrow and cramped. Food is barely editable. Considering an economy ticket often costs about $2,000 it’s one of the worst services ever.
Boarding was over 3 hrs late and we didn’t land until almost 1:30am
Well, this is my second flight from THE first one that I took and this one was from Manila to Guam. The flight was comfortable. I did end up in first class. However, I had to fight for it a little bit, but when I went to Guam, I had to stay an extra night there, which was accommodated by united Which I'm pleased for that. The only thing that I have to say is when a situation happens with a cancelation. And you got first class guests very important that you accommodate and make sure that they have their flights before everybody else does, because we pay big money for the service and it is not cheap also. Take note There are things that we have planned as well. So this kind of damaged the tail end of my vacation, which I lost out in $2500 worth of car rentals hotel fair in Honolulu, Hawaii. I'm really hoping that I can be reimbursed at least that money from the insurance that I have on the trip through united. I will be submitting that in as well. When I'm back in the United States, because I'm currently in Guam. Staying good night. I'm waiting for my next flight out. For tomorrow morning..
I don’t understand the purpose of the orange “priority” tag on my bag. This tagged, my bag is last or near to the last bag to come down the carousel at IAH.
The tv monitor in front of my seat was not responding. The flight crew reset it and it still didn’t work.
The agents was very rude and they charged me $50 for a carry-on bag saying that it was too big and then I saw someone going on a plane with the same size bag as me
Terrible. First of all we were delayed 4 3/4 hours departing Honolulu. As we had to leave our condo and the rental car had to be returned we had to go to the airport. Even though we had a business class boarding pass to Washington, since we did not have business class to Montreal we could not access the lounge without paying a $59 fee each. This does not make sense to us. Since we could not meet our original connection United booked us to Montreal via New York LaGuardia on Air Canada. In Washington a further delay got us into LaGuardia too late to make our connection to Montreal so we were booked on another Air Canada flight 3 hours later. We were originally scheduled to arrive in Montreal at 10:40 and arrived at 19:55. A totally exhausting day, United did not offer a meal voucher or any type of compensation. Air Canada did give us a digital meal voucher. The food in United business class is poor among all meals offered. The pods look nice but are not that confortable. Overall would not fly on United again.
Very modern plane. Good seat spacing. Meals were good. Screens had tons of movies and worked
Plenty of room for me and the cat in Premium Economy. Seat was comfortable. Boarding was a breeze. The lady at the special check-in desk was great, super helpful and professional.
For the most part united was a good experience, how ever when they came by with the snacks and water, they completely passed by my wife and I. As we were in separate rows. On a 5 hr flight we were not offered water
Fantastic crew. Flight was delayed at last minute but we were given updates every 20 minutes and the crew was so friendly and considerate. I miss the touch screens on the back of the seats, wish they would bring that back though.
Beijing PEK to SFO. I had an economy seat on this flight. The seat comfort was acceptable. My main complaint is with the FA’s lack of personality and absence from servicing the plane, specifically restroom care (I wish I could share a pic of the restroom that I captured) and care of travelers—drink cart/availability of drinks. I'm amazed at the level of service on other International travel where a passenger is most often appreciated.
Flight was empty so had a whole row to myself. Still had to wait to get the bag due to the negligence at Palm Springs departure.
One of the best flights I’ve had. So smooth.
the pilot that landed this flight in Philadelphia did an amazing job, the weather was absolutely terrible and we landed safely.
rushed onto the plane by inpatient staff just to sit on the taxiway just want to add, the flight out of Philadelphia and into Fort Worth Texas was terrible. canceled twice because of non-existent weather, and delayed.
I blame kayak for my last trip to dca. Kayak cancelled my direct flight and put on a one stop flight and made lost whole day from my vacation and had not even refunded my ticket.
late again! but its my only option to not take 9 hours to get to Memphis
Per usual, flight status, staff courtesy and professionalism were excellent
The boarding experience was good; $20 for wifi per flight is uncompetitive compared to Delta, Southwest, and others, and puts American lower on my list given similar pricing.
Great experience. Flight boarded easily. Departed early. Smooth flight. Great arrival in DC--almost no taxing! Almost direct to gate from runway. Crew was terrific. Same cookies and beverages in main cabin. I did not use the entertainment system on this flight.
Delays on all NY flights. There was no communication on why but they didn’t say it was weather. Other carriers were not delayed.
If you want your flight to get delayed constantly for 13+ hours and given a 10 dollar food voucher the. I would say take air canada. Worst experience ever.
My flight was cancelled and I was left to figure out where to find a hotel, something to eat and how to get a new flight at 11:30pm. Wasted a day. Thanks, Air Canada!
flight was delayed 6 hours for weather, then cancelled because of the crash in toronto, but none of the links to cancel or rebook my flights are working
They kept changing the gate (6 times in 30 minutes) and then left us on the plane for 4 hours before departure. Likely was the storm, which is understandable, but the lack of communication and the e constant running between gates at opposite ends of the airport really threw me and my friend for a loop.
Legitimately everything about this flight was awful, was also so delayed I never want to use air Canada again
Terrible all around. Flight was late and airplane was very uncomfortable. The crew were unhelpful and hid in the back. Did zero work. No entertainment.
Because I am quite tall a bit more leg room would have been more comfortable. Out of three seats I had the middle one, unfortunately.
I like the free beer and wine but not the delays to the departure time.
Never again flying economy on Rouge!!! Literally like sardines!!! Will try to change to better seats 3 seat arrangement only so so if traveling with family. Who wants to squished to stranger!!😖 Can’t say enough bad about this!!!
I booked and paid extra for exit door seats also pre paid for my luggage air Canada changed plains and I never got what I paid for and they made me pay for luggage again they also did this to my wife. They are the most unorganized company I have ever dealt with. I am sure I will never see the extra money I paid for the seats or the recharge for the luggage. They are subsidized by the taxpayers and don’t give a dam just a horrible way to do business
