The check in women was very nasty attitude to the passengers from Lihue airport flight 68
First time in a long time and look forward to many more
We are a family of three, bought two economic tickets for me and my teenager daughter, a business ticket for my elderly mum who doesn’t speak much ENGLISH. During the flight my teenager walked up the plane wanting to chat with her grandma, stayed a bit and my mum consequently wanted to exercise so she walked down to our cabin too. My mum sat with me and chatted for about fifteen minutes then i went to business to check on my daughter only to find out she was not there. I was met with this extremely rude Hawaii Air flight attendant, after i told her my daughter is missing she couldn’t care less, she told me we can’t swap seats and insisted that i immediately return to the economy cabin. But then my daughter was still no where to be found! i explained and hoped that they could at least suggest some way to find her such as announcement or something, but the following words came out of her filthy mouth: “ Go back to your seat immediately! this is the last warning!” WTF?! i can’t believe this is the way Hawaii airline is treating their passengers and we paid business class fees! Very insufficient and incapable flight services as well by the whole crew. Overall extremely unpleasant flight experience! i will definitely spread words about this to ALL my family and friends and colleagues you name it. Never fly Hawaii Air ever again! Never!
Allowing passengers to move to empty seats if flight isn't full.
Enjoyed every stage of travel and really loved the free WiFi on the international flight. I would only make one recommendation. There was a lot of young children under 2 on the flight. Loud crying screaming and just playing. Constant poopie diapers. These families were spread through out the plane. Some of the passengers with no patience actually yelled at these parents unfortunately. I would recommend keeping all the families with young children in the same part of the plane if possible that way the passengers that complain can be relocated. In this situation there was no part of the plane that didn't have a noisy child. Any ways I will be flying Hawaiian airlines again because the service was just that good!
We flew first class, and it was worth every penny for that long flight. The crew was great, the service was terrific, and we were so very comfortable. It made the flight so much better. We will fly Hawaiian again!
Cabin temp was too cold, and lighting too bright for an overnight flight.
It was a 48 min flt......so no real comments can. E made
The food wasn’t very good but everyone on the plane was great.
Friendly crew, flight left on time and arrived early. Had problems with using in flight entertainment on my iPhone, could not get it to work, with WiFi available. Liked being able to charge my phone. Overall a good experience!
nothing to complain about w/the food, and professionalism of the crew. i just cant stand being on a flight for that long of a time.
Everything was great from the staff to the seats and food. The plane was timely taking off and landing.. I couldn't have asked for a better experience (especially on such a long flight)
Good communication regarding any updates time of flight and flight delayed. The fight was delayed by two and half hours at eleventh hour. That was unexpected, especially when you international passenger.
The service was excellent. The quarters were a little cramped in Economy, and we had to exist there for 18 hours.
It was very nice. I will try to fly with Qantas whenever I can.
Terrible. 6 hour delay with no explanations and only 15 dollars in food credits. A disaster. I'll just leave it at that.
We lucked out. The passenger who was supposed to be in our row changed her seat, so my husband and I had 3 seats for the 2 of us. We were able to stretch out a little which made the trip much more tolerable.
We paid for business class seats for the comfort that comes with that but couldn’t use the bathroom as it was full all the time.
Flight was cancelled about 1.5 hours before departure. Replacement flight provided scheduled 1 hour later. Late boarding, late departure and arrived Melbourne nearly 2 hours after originally scheduled.
Flight is overpriced. Quality of service is poor. Constant delays. This flight again was multiple times delayed. The relaxed and careless attitude of staff is appalling. People are busy and it does matter if we do things more efficiently than chilled out. Once the flight was ready to depart we had more delays due to the careless approach of boarding passengers. Food is highly processed with limited options and super unhealthy. Leg room is shockingly bad. Even the biz class is pretty bad. Coupled with the horrendous prices Qantas only benefits given Australia is their home market. Otherwise they are not competitive at all.
Virgin has always provided a smooth and comfortable flight. This one was no different. Seats are comfortable. Staff are great. This is my favourite airline.
Virgin changed the flight to an Alliance flight. Smaller plane, tea coffee and water the only refreshments available and not sure what happened to the extra money I paid to sit in a selected seat with extra leg room. This is obviously a regular switch as it happened on our flight there and back. Do not recommend.
Late boarding, late departure due to weather and slow boarding, packed 5+hour flight, only 2 toilets for main cabin, tight leg room, no free food except tea, coffee, and water, arrived 75 minutes late.
Cramped, crowded flight, with no complimentary food except coffee, tea, or water.
Check-in was good and efficient, Boarding was quick and easy. Didn't like the entertainment side of things requiring your phone to connect for a screen, my eyes are bad enough to use my phone more than I already do. Trip was comfortable and baggage claim was good. If coffee and tea were free, then why not a soda or juice as well, its not like its an alcoholic drink.
Check-in was good and efficient, Boarding was quick and easy. Didn't like the entertainment side of things requiring your phone to connect for a screen, my eyes are bad enough to use my phone more than I already do. Trip was comfortable and baggage claim was good.
The flight was delayed by 45 minutes, but boarding, actual flight, and crew were great. However, there was Zero free food and only water, tea, or coffee to drink. Everything else was for sale. No onboard entertainment but it was a short flight.
Boarding was smooth after a 25 min delay. Notification of delay could be more efficient and change in boarding gate was not notified on the flights board or app.
Excellent. Shelley was very attentive and caring regarding my sister who required pre approved oxygen during the flight. Shelley checked up on her regularly throughout the flight and made her feel more relaxed and comfortable.
I did not use the in flight entertainment, but the selection appeared to be decent. Take off was delayed, but otherwise the process was uneventful.
There was no USB plug in my section of the plane. So I could not charge my phone. Also, there was no screen to watch movie or anything like that. Wish I had known that in advance, I would’ve brought my iPad.
Staff was generally seeming stressed out and was a bit rude and slow. Plane left late. Pilot was very well-spoken.
Service was great, we had bad departure and bad arrival due to weather, but that we cannot control. Hats off to the pilot!
The flight attendants were unhelpful. It was a packed flight, and usually a flight attendant would help find a spot in the bin for your carry on or shift things around. Neither made any effort to do so. Also, I had to then check my bag. I was told it would be on the carousel in YYZ, but it came up on the jetway. So lucky I saw others standing around for their bags. I would have walked straight past this and on to the carousel. They could have at least told me that they had given me wrong information. Very unsatisfactory.
Made all groups except 2 check despite ample bin space. Inflight WiFi and entertainment didn’t work most of the time.
The check-in process is not the best They should have agents in site to help with any problem especially a rebook. Why does one have to get on the phone when there were at least 8 agents around that could have help?! Flying is stressful as it is and having someone willing to do their customer service will ease some of the stress.
The crew was outstanding. And the food was surprisingly good. The chicken and the pasta dish were both delicious and I was supposed with a pizza twist near Landing. We hit a lot of turbulence and the crew was calm and kind. Loved the TV in screen. Tons of new releases.
It was a good flight. Nothing comes to mind about how it could have been better. It was a newer plane, seemed like a great upgrade from your older ones. Staff was very good as well.
boarding was uneventful. Snack was pathetic. A tiny fruit bar. Entertainment was limited to just select movies on your own tablet or phone. No live TV. I recently flew Jetblue and they had unlimited snacks and live satellite TV the entire flight. My seat was an exit seat, 20A. It was super uncomfortable. It felt cramped and the middle seat was taken up by a large woman who pushed into my shoulder and arm. Horrible flight.
They canceled our flight and left us stranded to figure it out
The flight was delayed for 4 hours and the airplane was really old cuz not one thing was working.
They charge 5 dollars for plastic headphones for a flight of 1 hour! Seats are awful. Service is terrible.
Nice crew - very small plane and uncomfortable, with no entertainment options…
was wondreful! just let me know what airline im flying in advance!
On this flight, we didn't even get water offered, nor any other beverage. Therefore we got a snack of pretzels. Flight was good and Air Canada a good airline
I would realllllly like to have been in a seat closer than row FORTY. Needing assistance - longgg way to walk down and back; then they put me in the middle seat-needing to get up for the window seat passenger to go to the washroom etc.
Everything was seamless. I would have appreciated knowing there would not be any real food available for purchase in advance. Otherwise a great experience. Thank you!
There was a long delay on tarmac. The pilot kept us informed. The flight stewards were not entertaining or comforting. During the flight we received minimal service. Several food choices for purchase were not available at our seating of row 52. Only twice were we offered water for hydration. A half hour before landing teh pilot acknowledged that some passengers with connecting flights should tell flight stewards and they would help.. We had a connecting flight thand at should have had a 2+ hour layover and now would be less than 1 hour from departure. The flight attendant told us not to worry.. plenty of time. We did not get off the plane until after 6 o'clock. We are seniors (ages 74 and 72 ) and had to walk the length of the terminal to go thru customs and the length of the next terminal to departure gate for 6:30 a boarding call. We ran and were breathing hard and reached the departure gate by 6:50. We rate the flight stewards negatively...the pilot did his best.
The flight was delayed but at least they let us know early about it (the night before)! Everything after that was smooth!
Our seats were changed 3 times in the final 24 hours, and then my wife and I ended up with two middle seats in different rows. Full flight so no changes could be made at the gate.
