I cancelled and received some of my money back, so that is why I rated the experience "good." The partial refund was better than other companies and it was fast. Much easier to deal with than other companies. Evidently the pick-up and drop-off point is the train station, that was the address. I found this confusing since I was looking at a website that supposedly had airport pick-up and return. When I drove my rental car(from Budget) back to the airport, I saw the SIXT lot. So now I'm even more confused as to where SIXT actually operates. If I could figure this location out, I might try SIXT again.

8.0 Very Good

Anonymous, Oct 2023

Premium

Everything went smoothly. Staff were courteous. As we sat in our car trying to link it to my phone a rep came over and got it set up for us. I think he was not on duty which means he went above and beyond.

10.0 Wonderful

Anonymous, June 2021

Very professional and if I ever need another rental car I will go through you all.

6.0 Okay

Anonymous, May 2021

Pros:

Staff picking up car was OK. Returning car Staff, assistant manager was great and apologized.

Cons:

We rented and paid for a Chrysler 300 or silimlar like Camry and instead we got a small KIA Forte which is not similar. The KIA was too small for 4 adults adults 69 to 75 years old and was very hard getting in and out of this smaller car which made the trip less enjoyable. Felt like they should have upgraded us to a similar car which they said KIA was but said they would upgrade us for $120 more which was ridiculous. Happy with Kayak but unhappy with Sixt. Thanks and have a great and blessed day.

10.0 Wonderful

Ashley, May 2021

Cons:

The downtown pick up was hard to find

8.0 Very Good

Anonymous, Apr 2021

Pros:

The vehicle was very clean and was ready on time.

Cons:

The location of this Sixt is terrible and took forever to find. The address listed is not where the location is, it’s actually around the corner. And the parking lot for the vehicles is a block away. For pick up of vehicle with a bunch of luggage straight from the airport, this is incredibly inconvenient and I’m very glad the lady offered to get the vehicle for me. And at least there is a guy in the lot that you can drop the keys off with so you don’t have to walk back to “check out”.

Hertz

5.3

Fair

Read 190 reviews

Best rated

Cleanliness

6.2

Comfort

6.2

Pick-up/Drop-off

5.2

Value for money

5.4

2 locations in Auraria

Show locations

from$189/day

Locations in Auraria (Denver)

2001 Welton

+1 303 297 9400

Monday	08:00 - 16:00
Tuesday	08:00 - 16:00
Wednesday	08:00 - 16:00
Thursday	08:00 - 16:00
Friday	08:00 - 16:00
Saturday	08:00 - 16:00

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891 14th St Ste 150

+1 303 534 9143

Monday	09:00 - 17:00
Tuesday	09:00 - 17:00
Wednesday	09:00 - 17:00
Thursday	09:00 - 17:00
Friday	09:00 - 17:00

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Reviews

2.0 Poor

Anonymous, Oct 2024

Intermediate

Impossible and stupid

2.0 Poor

Anonymous, June 2024

Intermediate

Absolutley terrible. Worst car rental experience I have ever had. Did not get the car rental that was reserved and purchased. Waited for over an hour to get a different car than the one was reserved and it was also not fueled up. The pickup location was a total mess and very unorganized, probably over 30 people waiting in a tiny lobby. Will never be going through hertz ever again. Absolutley terrbible experience!!!

4.0 Mediocre

Anonymous, May 2024

Compact

We drove 45 minutes across the city to the locations we were told to drop off the car at. We were also given a dropoff time that was the same as the closing time (which was noon and we were not notified that they closed at noon.) We arrived on time but could not find anywhere to park in the full lot. By the time we got in the door within 5 minutes of our dropoff time, the hertz desk was empty and there was no one to talk to. There was a key drop box by it said charges would accrue until the next employee arrived. It was the start of the long weekend. It also didn’t feel like the safest area and we were nervous that if something damaged the car over the weekend we’d be liable. We waited another 45 minutes on the phone to get through to customer service. I will say they did grant us a two hour extension and allowed us to drop it off at the airport (another 40 minutes away plus having to catch a shuttle) for only an extra $10 airport fee, but it was incredibly inconvenient. Our rental agreement said we were allowed a 59 minute grace period and nothing about the location closing. Everything else was fine about this rental but that kind of ate up a whole afternoon of our vacation.

6.0 Okay

Anonymous, May 2024

Intermediate SUV

It was HORRIBLE and TIME-CONSUMING! We didn't notice that the car we rented was to be picked up at your location in downtown Denver; after first stopping at the Denver airport Hertz, your agent told us to go downtown Denver to pick it up. We waited 20 minutes for the train that took 30 minutes to go from the airport to downtown Denver, then Uber to your downtown location, which closes at 5 p.m. on Friday, and we finally got there at 6 p.m.! Therefore, we called, and you canceled it. Thank you. BUT, we WASTED A LOT OF OUR SHORT VISITING TIME WITH OUR FAMILY, CHASING DOWN OUR RENTAL, WHICH WE ULTIMATELY COULD NOT GET! Subsequently, we rented from another company. On the positive side, the Hertz representative whom we spoke to about this fiasco was very understanding, and, as I said, she canceled the reservation. Technically, this was our fault. I'm an old man and don't travel much now.

2.0 Poor

Anonymous, Apr 2024

Supplier choice

Not only was the car when we finally got it filthy and the gentleman did offer to go back and clean it but the more important thing is it. It was a two hour and 15 minute wait because they had 16 people in line and one employee I mean there were people in front of me that were trying to return a car and it took two hours and 25 minutes to return the car. Extremely unprofessional and extremely frustrating to all the people that were in line.

2.0 Poor

Andrew, Mar 2024

Intermediate

No vehicle (booked an Tesla) available at time of arranged collection. Offered a sub standard vehicle with no compensation, nor offered an alternative upgrade. I had to get a friend to take me to another site to pick up the Tesla. 2 hours delay on a very tight schedule day. Not happy, I would not use again.

Avis

6.2

Okay

Read 27 reviews

Cleanliness

6.8

Comfort

6.9

Pick-up/Drop-off

6.2

Value for money

6.2

One location in Auraria

Show locations

from$95/day

Locations in Auraria (Denver)

1900 Broadway

+1 303 839 1280

Monday	07:00 - 18:00
Tuesday	07:00 - 18:00
Wednesday	07:00 - 18:00
Thursday	07:00 - 18:00
Friday	07:00 - 18:00
Saturday	08:00 - 16:00
Sunday	09:00 - 17:00

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Reviews

4.0 Mediocre

Anonymous, Nov 2023

Intermediate SUV

Car available with a full tank of gas, for a vehicle with 13,000 miles I expected the backup camera to work. The source of the vehicle did not have the windshield washer fluid filled, hence on returning the vehicle I had extreme difficulty seeing signs and other vehicles on the road and had to finish my trip to drop off the car with the driver’s window rolled down to see. Circumstances were very unpleasant and dangerous !

10.0 Wonderful

Anonymous, May 2021

Pros:

Helpful courteous staff

Cons:

The price :)

2.0 Poor

Anonymous, May 2021

Cons:

Car smelled like cigarettes. A/C blew dirt and debris out the vents into my face while driving

4.0 Mediocre

Anonymous, Feb 2021

Pros:

Easy drop off

Cons:

The reservation was accidentally made at downtown but was supposed to be at the airport. When I arrived the agent said he would be able to switch the reservation and "take care of everything". I had to pay a little more, which was not ideal but tolerable. Three days after I picked up the vehicle I got an email from Avis saying they were going to charge me $50 "no show" fee. I called Avis helpline and it took over 1.5 hrs on the phone to correct the problem. Why I had to wait on hold for 30 min for a supervisor to fix the situation is beyond my comprehension.

2.0 Poor

Tom, Sept 2020

Pros:

Nothing.

Cons:

No cars. No help and no alternatives

10.0 Wonderful

nadira, Sept 2020

Pros:

The staff was friendly and helpful. The rates are much cheaper at the downtown location than the airport.

Cons:

Drop off hours changed due to the holiday.

Budget

5.9

Fair

Read 21 reviews

Cleanliness

6.7

Comfort

6.8

Pick-up/Drop-off

5.9

Value for money

6.0

One location in Auraria

Show locations

from$90/day

Locations in Auraria (Denver)

1980 Broadway

+1 303 292 9341

Monday	07:00 - 18:00
Tuesday	07:00 - 18:00
Wednesday	07:00 - 18:00
Thursday	07:00 - 18:00
Friday	07:00 - 18:00
Saturday	08:00 - 16:00
Sunday	10:00 - 14:00

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Reviews

10.0 Wonderful

Shawn, Sept 2024

Full-size SUV

They were extremely helpful. The non contact return and the shuttle bus to the airport was a very good experience.

10.0 Wonderful

Anonymous, Apr 2024

Intermediate SUV

The rep was wonderful.

10.0 Wonderful

Debbie, Oct 2022

The line to pick up the car was very very long and the office was short staffed. The car that I initially reserved was not available and so I ended up in something much bigger. The woman who Was working and helping me was very very nice. Her name was Maya. She made it to smoothest it could possibly be based on the office being short staffed. Drop off was exceptionally easy.

4.0 Mediocre

Anonymous, May 2021

Pros:

Drop off was easy

Cons:

The first car we were assigned was very difficult to find, and when we did, it was dirty and there was no key in it. When we asked about the key to someone walking by, he looked for a few seconds and then said "huh. I don't know." and then just walked away. The second car we got was cleaner and worked well.

2.0 Poor

Anonymous, July 2020

Pros:

If it weren’t for the staff at DIA Avis/Budget I would have been screwed

Cons:

I never received a confirmation email from kayak or budget. It sucked...

4.8 Mediocre

Anonymous, June 2020

Pros:

Pickup relatively quick 15 min

Cons:

They charged me 30 for insurance while online it was only 11. This is a complete scam.