Absolutley terrible. Worst car rental experience I have ever had. Did not get the car rental that was reserved and purchased. Waited for over an hour to get a different car than the one was reserved and it was also not fueled up. The pickup location was a total mess and very unorganized, probably over 30 people waiting in a tiny lobby. Will never be going through hertz ever again. Absolutley terrbible experience!!!

4.0 Mediocre

Anonymous, May 2024

Compact

We drove 45 minutes across the city to the locations we were told to drop off the car at. We were also given a dropoff time that was the same as the closing time (which was noon and we were not notified that they closed at noon.) We arrived on time but could not find anywhere to park in the full lot. By the time we got in the door within 5 minutes of our dropoff time, the hertz desk was empty and there was no one to talk to. There was a key drop box by it said charges would accrue until the next employee arrived. It was the start of the long weekend. It also didn’t feel like the safest area and we were nervous that if something damaged the car over the weekend we’d be liable. We waited another 45 minutes on the phone to get through to customer service. I will say they did grant us a two hour extension and allowed us to drop it off at the airport (another 40 minutes away plus having to catch a shuttle) for only an extra $10 airport fee, but it was incredibly inconvenient. Our rental agreement said we were allowed a 59 minute grace period and nothing about the location closing. Everything else was fine about this rental but that kind of ate up a whole afternoon of our vacation.

6.0 Okay

Anonymous, May 2024

Intermediate SUV

It was HORRIBLE and TIME-CONSUMING! We didn't notice that the car we rented was to be picked up at your location in downtown Denver; after first stopping at the Denver airport Hertz, your agent told us to go downtown Denver to pick it up. We waited 20 minutes for the train that took 30 minutes to go from the airport to downtown Denver, then Uber to your downtown location, which closes at 5 p.m. on Friday, and we finally got there at 6 p.m.! Therefore, we called, and you canceled it. Thank you. BUT, we WASTED A LOT OF OUR SHORT VISITING TIME WITH OUR FAMILY, CHASING DOWN OUR RENTAL, WHICH WE ULTIMATELY COULD NOT GET! Subsequently, we rented from another company. On the positive side, the Hertz representative whom we spoke to about this fiasco was very understanding, and, as I said, she canceled the reservation. Technically, this was our fault. I'm an old man and don't travel much now.

2.0 Poor

Anonymous, Apr 2024

Supplier choice

Not only was the car when we finally got it filthy and the gentleman did offer to go back and clean it but the more important thing is it. It was a two hour and 15 minute wait because they had 16 people in line and one employee I mean there were people in front of me that were trying to return a car and it took two hours and 25 minutes to return the car. Extremely unprofessional and extremely frustrating to all the people that were in line.

2.0 Poor

Andrew, Mar 2024

Intermediate

No vehicle (booked an Tesla) available at time of arranged collection. Offered a sub standard vehicle with no compensation, nor offered an alternative upgrade. I had to get a friend to take me to another site to pick up the Tesla. 2 hours delay on a very tight schedule day. Not happy, I would not use again.

Enterprise Rent-A-Car

7.0

Good

Read 30 reviews

Cleanliness

7.4

Comfort

7.3

Pick-up/Drop-off

7.0

Value for money

6.9

2 locations in Skyland

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Locations in Skyland (Denver)

2255 Broadway

+1 303 293 8644

Monday	07:00 - 18:00
Tuesday	07:00 - 18:00
Wednesday	07:00 - 18:00
Thursday	07:00 - 18:00
Friday	07:00 - 18:00
Saturday	08:00 - 16:00
Sunday	09:00 - 15:00

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4440 East Colfax

+1 303 355 2969

Monday	08:00 - 16:00
Tuesday	08:00 - 16:00
Wednesday	08:00 - 16:00
Thursday	08:00 - 16:00
Friday	08:00 - 16:00
Saturday	09:00 - 15:00
Sunday	00:00 - 00:00

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Reviews

2.0 Poor

Anonymous, July 2024

Standard SUV

Becuase we used Kayak ( a third party) we essentially got screwed over. Our pick up site was not where we originally planned and by the time we arrived at the correct location they had given our rental car to someone else. They had no other cars to rent to us. We were charged for a car we never received. Enterprise was unable to provide a refund due to using Kayak and we can not get ahold of someone with Kayak to discuss our situation. Extremely frustrating.

2.0 Poor

Justin, Oct 2023

People mover

Made a reservation just to have them call me while on the shuttle to them saying they didn’t have the car I requested or any car that could substitute. Get your inventory and availability portals fixed please.

10.0 Wonderful

Anonymous, May 2021

Pros:

Car and staff

2.0 Poor

Anonymous, Feb 2021

Pros:

I was left stranded with no vehicle. I made the reservation for the airport pick up, but find out it was for the downtown location. Turns out the downtown location was closed on the day of the pick up. How can Enterprise rent a car when they're not even open. Ended up having to take a Lyft to my destination two hours away.

Cons:

Anything and everything.

4.8 Mediocre

Anonymous, Oct 2020

Pros:

The size

Cons:

The cleanliness and quality of car

4.4 Mediocre

Anonymous, Oct 2020

Cons:

Car broke down and was very beat up